Front Office Team Leader at IHG Career

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Hospitality management, Guest service, Problem-solving, Communication, Staff mentoring, Onboarding, Training, Opera system, Front office operations, Conflict resolution

Industry

Hospitality

Description

About the Role Ready to take the next step in your hospitality career? At Crowne Plaza Sydney Darling Harbour, we’re looking for an enthusiastic and hands-on Front Office Team Leader to guide our Guest Service Agents and ensure every guest enjoys a seamless and memorable stay. In this hands-on leadership role, you’ll support the Front Office Management team in overseeing daily operations, leading a dynamic team, and ensuring service standards are consistently exceeded. This is a fantastic opportunity to grow your hospitality career within a global brand. The Role * Lead, support, and mentor Guest Service Agents to deliver exceptional service * Support onboarding and ongoing training of team members * Oversee daily Front Office operations, including smooth check-ins, check-outs, and guest enquiries * Act as the first point of escalation for guest concerns, resolving issues with professionalism and care * Work closely with Duty Managers and other departments to ensure a seamless guest experience * Maintain high presentation standards across the team and lobby What We’re Looking For * Previous Front Office or hotel reception experience (supervisory experience highly regarded) * A natural leader who can motivate and support a diverse team * Strong communication and problem-solving skills * Passion for delivering outstanding guest service * Ability to work a rotating roster includ,ing weekends and public holidays * Knowledge of hotel systems (e.g. Opera or similar) is a plus What You Get * Opportunity to grow your hospitality career with clear development pathways * Hotel and dining discounts worldwide * Paid birthday leave and additional team perks * Supportive, inclusive team culture * Convenient location with easy public transport access * Access to employee wellbeing programs We are an equal opportunity employer and value diversity at our core. We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone feels valued and respected.

Responsibilities

The Front Office Team Leader will oversee daily operations, including check-ins and check-outs, while mentoring and supporting the Guest Service Agents. They act as the primary point of escalation for guest concerns to ensure service standards are consistently met.