Full job description

WE ARE HIRING – FRONT OFFICE TEAM LEADER

Position: Front Office Team Leader

Department: Front Office

Location: Dubai, UAE

Employment Type: Full-Time

About the Role

We are looking for a Front Office Team Leader to join our dynamic hotel team. The ideal candidate should have strong front office operational experience, excellent guest service skills, and the ability to lead and motivate a team effectively.

Key Responsibilities

• Supervise and support the Front Office team during daily operations.
• Ensure smooth check-in and check-out procedures.
• Maintain high standards of guest service and satisfaction.
• Handle guest requests, concerns, and complaints professionally.
• Monitor room status, reservations, and front desk activities.
• Ensure compliance with hotel policies, SOPs, and service standards.
• Coach and support Front Office colleagues to improve performance.
• Coordinate effectively with Housekeeping, Engineering, Security, and other departments.
• Assist the Front Office Manager with daily operational requirements.
• Prepare shift handovers and ensure accurate communication between teams.
• Ensure proper cash handling and compliance with financial procedures.
• Maintain professional grooming and presentation standards.

Requirements

• Minimum 2 years of experience as a Front Office Team Leader in a hotel.
• Previous experience in a hotel or hospitality environment is essential.
• Fluency in Arabic and English is required.
• Strong communication and interpersonal skills.
• Excellent guest service and problem-solving abilities.
• Strong leadership and team-management skills.
• Good knowledge of hotel Front Office operations.
• Ability to work under pressure and manage multiple priorities.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and public holidays.

What We Are Looking For:-

We are seeking a proactive and guest-focused professional who can lead by example, maintain high service standards, and contribute positively to the Front Office team.

Pay: AED1,489.10 - AED3,325.79 per month

• Work Location: In person