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Front Office Team Member at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in Procedures, Account Settlement, Up-selling, Opera PMS, English Fluency, Customer Service, Multicultural Communication

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description First impressions are everything! As a Front Office Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Qualifications Service focused personality is essential Additional Information -Experience is an asset -Prior experience working with Opera or a related system -Fluency in English -Additional languages are a plus Your team and working environment: Join our team at ibis Styles, where no two days are the same. You’ll work in a busy, exciting, and multicultural environment with supportive colleagues, opportunities to learn and grow, and a culture that values teamwork, passion, and excellent guest service. Candidates must have the legal right and minimum requirements to work in the UK. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Job-Category: Rooms Job Type: Permanent Job Schedule: Casual

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Responsibilities

Manage the guest experience from arrival to departure, including greeting, check-in, and settling accounts. Promote hotel facilities through up-selling and provide personalized service to ensure a memorable stay.