Front Office Team Member at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

14.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Sales Skills, Problem Solving, Teamwork, Cash Handling, Customer Relationship Management, Loyalty Program Enrollment, Upselling, Complaint Resolution, Proactivity, Attention To Detail, Time Management, Fluency In English, Opera System Knowledge

Industry

Hospitality

Description

Company Description Hourly rate: £14.00 Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing modern, stylish and innovative 12-storey hotel. The hotel is a very unique building resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realise your dreams. Job Description First impressions are everything! As a Front Office Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. WHAT YOU WILL BE DOING: Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service Take the initiative to add a personalized experience Dealing with payments (credit cards and cash) Communicate with guests by email and on the phone Willing to work morning or afternoon shifts according to the needs of the business Enrol our guests in Accor Loyalty Membership Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel Service focused personality is essential; experience is an asset Dealing with guest complaints following Accor standards Great communication with all departments Making sure all important information is passed to the next shift and your colleagues Assure the task list has been done Being proactive in sorting-out problems Working with Opera or related systems is a plus Fluency in English Taking care of guests luggage and portage services NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role. Candidates must have the right to work in the UK Additional Information Employee benefit card offering discounted rates at Accor worldwide Free and delicious meal breaks on duty Complimentary stays in the UK and North Ireland Friends & Family discounts 50% food discounts in our restaurants Pension Scheme Health Insurance Eye Test Vouchers Cycle-to-work scheme Staff Uniforms Provided Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

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Responsibilities

As a Front Office Team Member, you will ensure guests have a memorable experience from check-in to check-out. You will provide exceptional service, handle payments, and promote hotel facilities while addressing guest requests and complaints.