Front Office Team Member at Accor

Cambridge, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Payment Processing, Reservation Management, Communication Skills, Problem Solving, Complaint Handling, Attention To Detail, Adaptability, Hospitality Management, English Fluency

Industry

Hospitality

Description

Company Description At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team! Job Description As our next Receptionist, you will: Welcome guests to the hotel and ensure service is handled excellently. Register guests and process payments. Update guest information in the system. Take and confirm reservations for guests. Answer any queries guests may have regarding in-house facilities and local tourist information. Deliver excellent service to customers and ensure quality standards are consistently met. Maintain clean and organized work areas. Handle guest complaints and remarks promptly, providing timely responses. Pay close attention to detail and ensure quality in all aspects of your work. Be open to embracing change and adapting to new circumstances. Why Join Us? Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service. Flexible rota. Discount Card for Accor Hotels Worldwide. Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C). Opportunities for career growth and international development. Apprenticeship opportunities. A one-night stay experience to help you understand guest needs. A supportive work environment with an engaging team culture. Qualifications What Are We Looking For? A friendly, guest-focused personality with a passion for hospitality. Experience in hospitality is preferred but not required. Ability to work independently and manage shifts responsibly. Strong communication skills and a problem-solving mindset. Ability to cope well under pressure. Availability to work weekdays and weekends. Additional Information A little more information: To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Receptionist, you will become part of a friendly team of 40 talents. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand. Ready to discover more? Get in touch with us. We would love to hear from you. One more thing… By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

The Front Office Team Member is responsible for welcoming guests, processing registrations and payments, and managing reservations. They ensure high service standards are met while handling guest queries and complaints promptly.