Front Office Team Member at Accor

City of Edinburgh, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

12.81

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Fluency in English, OPERA Cloud Experience, Quality Service, Sales Skills, Communication Skills

Industry

Hospitality

Description

Company Description Salary: £12.81/hour Applicants with current right to work in the UK Job Description What is in it for you: ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more) Free night stays in our UK hotels (T&C Applies) Complimentary Staff meal Uniform provided 28 days holidays per year (up to 33 with length of service) Recommend a Friend Incentive Employee Assistance Program: support your wellbeing in your professional and personal lives Pension Scheme Company sick pay Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks Our objective is simple: make you grow and give you the spark to unleash your personality As our next Front Office Team Member, you… Are the ‘face of Ibis Edinburgh Centre South Bridge, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. Ensure a wonderful guest experience. Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Ensuring that all charges are accurate and posted on a timely basis. Handling all calls promptly and professionally. Document accurately all internal and guest messages. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. Attend to other duties as requested by Management and Supervisors Qualifications Prior experience working with OPERA cloud will be valued. Fluency in English Customer Service To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. Additional Information Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! If you feel you are the right candidate for the role as our Front Office Team member please click ‘apply’ now! We’d love to hear from you! One more thing… By working at the Ibis Edinburgh Centre South Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong I'm interested

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Responsibilities

As a Front Office Team Member, you will be the face of the hotel, ensuring a wonderful guest experience and providing quality service during check-in, check-out, and throughout their stay. You will also handle calls, document messages, and promote hotel facilities to maximize sales.