Job Ref: GAT1531
Branch: Edinburgh Marriott Hotel Holyrood
Location: Edinburgh Marriott Hotel Holyrood
Salary/Benefits: £12.21 Per Hour
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 14/04/2025
Closing date: 16/05/2025

INTRODUCTION TO THE FRONT OFFICE TEAM MEMBER ROLE.

Our Receptionists play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards

Please see a summary of the responsibilities below. This list is not exhaustive:

• To ensure that all visitors are warmly received and their needs anticipated in an appropriate manner
• To ensure that a prompt response is given to the service needs of, and feelings expressed by, customers.
• To ensure that payments are handled efficiently and without error, in accordance with the Hotel’s standards and the Company’s cash handling procedures
• To promote positive working relationships and to ensure that they are maintained with colleagues throughout the hotel
• To ensure that service is maintained when front office systems go down and that the desk is manned at all times
• To have a knowledge of local attractions
• To have a working knowledge of how to provide support to sales colleagues in their absence eg reservations, sales leads, conference/events
• To have an excellent understanding of the hotel Front Office System
• To have an understanding of how to operate the telephone system
• To carry out departmental checks in accordance with departmental procedures
• To actively participate in all communication meetings with fellow team member