Front Services Supervisor - Luxor at MGM Resorts International

Hempfield Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front services management, Guest service, Staff scheduling, Operational oversight, Conflict resolution, Team leadership, Performance feedback, Hiring, Training, Succession planning, Union relations, Emergency response, Valet operations coordination, Communication, Diversity commitment

Industry

Hospitality

Description

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Front Services Supervisor at Luxor plays a key role in shaping each guest’s first impression. With a warm, welcoming presence and a passion for service, this role takes ownership of the guest journey by understanding individual needs and creating standout moments that leave a lasting impression well beyond the stay. THE DAY-TO-DAY: Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property Manage the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements Schedule employees using staffing parameters that account for guest volumes and demand patterns Maintain and evaluate service standards based on completeness and timeliness Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security Respond to guest service interactions in a professional and timely manner, achieving positive resolutions Partner with Valet operations to ensure a smooth flow of the arrival and departure process Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements THE IDEAL CANDIDATE: 2+ years of prior relevant experience Front Services experience is preferred Experience working in a union environment or managing employees under a union collective bargaining agreement is a plus High School Diploma or GED Must be 21 years of age or older THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17118 Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.

Responsibilities

The Front Services Supervisor oversees daily operational functions and staff within the department to ensure high-quality guest service standards. They are responsible for managing employee schedules, coordinating guest logistics, and fostering a positive, inclusive work environment.