JOB SUMMARY

We are seeking a dedicated and friendly Front Desk Agent to join our team. In this role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills and a passion for hospitality, with the ability to handle various tasks efficiently in a fast-paced environment.

SKILLS

• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in front desk operations and hotel management systems is preferred.
• Experience in hospitality or hotel environments is highly desirable.
• Excellent phone etiquette and communication skills, both verbal and written.
• Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
• Ability to work effectively under pressure while maintaining attention to detail.
• A friendly demeanor with a positive attitude towards teamwork and collaboration.
  Job Types: Full-time, Permanent
  Pay: $22.00-$26.00 per hour
  Expected hours: 40 per week

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Dental care
• Employee assistance program

Schedule:

• 8 hour shift

Work Location: In person
Expected start date: 2025-09-0

• Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience.
• Manage guest inquiries, requests, and complaints with professionalism and courtesy.
• Operate multi-line phone systems to handle incoming calls and provide information as needed.
• Maintain accurate records of guest information and reservations in the hotel management system.
• Assist with the coordination of guest services, including room assignments and special requests.
• Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
• Back room and laundry duties
• Uphold our high standards of service and sustainability