THE ROLE & THE TEAM

Frontend engineers in Zalando’s Customer Care product team build and maintain the customer-facing self-help tools used by 50 million customers across Europe. They are crucial to improving customer satisfaction and operational efficiency by creating intuitive user interfaces that empower customers to resolve issues independently. This role involves collaborating with a cross-functional team (backend, Salesforce, applied scientists, product managers, etc.) to develop scalable, AI-powered solutions. Success is measured by metrics like self-service rates, contact volume, and customer satisfaction, giving high visibility to leadership. The role offers the opportunity to work on high-scale applications, drive innovation in AI and automation, benefit from Zalando’s large engineering community, and focus on personal development.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

As a Frontend Engineer in Zalando’s Customer Care product environment will:

• Develop and maintain: Scalable frontend systems for customer self-service tools, integrating with Salesforce Service Cloud. This includes building responsive web and mobile applications.
• Implement cutting-edge technologies: Utilize technologies like AI and automation to enhance self-service capabilities.
• Collaborate: Work closely with other frontend engineers, AI specialists, Salesforce developers, and other stakeholders.
• Focus on customer experience: Design and develop solutions that empower customers and provide a seamless experience.
• Optimize and automate: Improve existing self-service tools and automate processes to increase customer satisfaction and operational efficiency.
• Contribute to architecture: Lead frontend architecture discussions and influence design systems.
• Work in an agile environment: Participate in a dynamic and agile development process.
• Handle high-scale applications: Manage complex applications serving millions of users.
• Leverage frontend expertise: Utilize skills in ReactJS, performance optimization, and modular component development.