YOUR MISSION:

Parloa’s Engineering teams are passionate about building cutting-edge solutions that are both effective and easy to use. We constantly seek to improve the operability and scalability of our infrastructure. We develop and maintain critical services that directly impact the success of our engineers and customers. As a Frontend Staff Software Engineer (f/m/d)* for our Product Solution domain, you will have the opportunity to develop the strategy and support our mission to revolutionize the contact center industry. You will work in a cross-functional and cross-team environment that values diversity of thought and innovation.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Define and drive the technical roadmap for your domain.
• Influence architectural decisions and ensure alignment with company-wide goals.
• Drive initiatives to improve engineering efficiency, scale, and performance.
• Foster a culture of continuous improvement within the engineering team.
• Identify and address gaps in front-end solutions across the organization.
• Advocate for best practices in design, quality, security, and availability.
• Partner with cross-functional teams to enhance system performance, observability, and reliability.
• Define and track Service Level Objectives (SLOs) to ensure high service quality.
• Act as a technical leader, mentoring junior engineers and sharing knowledge across the company.
• Foster a culture of learning and growth within the engineering organization.