Job Introduction

The Benefits:

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

Our client:
Le Shuttle (Eurotunnel) is a unique shuttle service between France and the UK. Carlisle Support Services are recruiting exceptional, client-driven Passenger Service Agents to support our client with vehicle and passenger management. This is a unique opportunity to work in a vibrant and fast paced environment as a part of a professional and personable team.
Be the Friendly Face of Travel
Do you take pride in delivering outstanding customer service? Are you a natural communicator who enjoys helping others, even in fast-paced or challenging environments?
Join us at Eurotunnel (Le Shuttle) as a Passenger Service Agent, where you’ll be a key part of every traveler’s journey. We’re on the lookout for people-first professionals who thrive on positive interactions and providing top-tier service — every single time.

What You’ll Do

• Great and assist passengers with a warm, welcoming attitude.
• Deliver clear, polite, and professional communication — even under pressure.
• Provide support and guidance on check-ins, boarding, and safety procedures.
• Be a visible, helpful presence during busy travel times.
• Respond to questions or concerns with patience and efficiency.
• Handle situations calmly, quickly, and with confidence.

What We’re Looking For
We want people who:
Have exceptional face-to-face customer service experience.

Are friendly, professional, and approachable.

• Bring confidence, friendliness, and professionalism to every customer interaction.
• Can stay calm and helpful in busy or high-pressure situations.
• Work well in a team and take initiative when needed.
• Are flexible with working hours — including early mornings, evenings, nights, and weekends.
• Traffic management/marshalling or HGV handling experience is helpful but not required.

• Great and assist passengers with a warm, welcoming attitude.
• Deliver clear, polite, and professional communication — even under pressure.
• Provide support and guidance on check-ins, boarding, and safety procedures.
• Be a visible, helpful presence during busy travel times.
• Respond to questions or concerns with patience and efficiency.
• Handle situations calmly, quickly, and with confidence