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Frontline Support Engineer at Orange Netherlands

, , Romania -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, French Language, English Language, Network Management, Windows Administration, Microsoft Office, Communication Skills, Analytical Skills, Customer Orientation, Problem Solving

Industry

Information Technology & Services

Description

Publication date : May 21, 2026, 12:00AM What we’re looking for A colleague with an interest in the networking or telecom fields, oriented to problem solving and customer satisfaction, that wants to be part of a dynamic tech support team. What you’ll be doing Act as a first point of contact for customers needing assistance on technical issues, via phone and email, with the help of dedicated supervision and diagnosis tools. Collaborate with the other members of the frontline team in order to ensure incident resolution and knowledge acquisition. Resolve customer complaints in an effective and respectful way. Take ownership of the customer relationship, satisfaction, quality of the service provided. Become the client's advisor and proposes new solutions. What you need to know/have At least 6 months of experience in customer support or a similar field French language - write / read / speak – fluent (at least B2) English language - write / read / speak – good (at least B1) Basic knowledge of network management (would be a plus) Basic knowledge of Windows administration Basic knowledge of Microsoft Office Good communication, analyticalskillsand customer orientation At Orange, only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation. Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

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Responsibilities

Act as the first point of contact for customers to resolve technical issues via phone and email. Collaborate with the frontline team to ensure incident resolution and provide advisory solutions to clients.