Frontliner (Offline Store) at Carousell Group

West Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail sales, Customer service, Inventory management, Point of sale systems, Cash handling, Product knowledge, Communication skills, Problem solving, Visual merchandising, Electronics assessment, Sales target achievement, Time management

Industry

Software Development

Description

Deskripsi Perusahaan Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Laku6 is the leading AI-first end-to-end Electronics Recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners and in over 1,000 offline retail shops. We believe that making it easier for sellers to sell and safer for buyers to buy used-electronics and smartphones is a critical step to achieving that. Visit www.laku6.com/ for more information. Uraian Pekerjaan Menyambut, memahami, dan membantu pelanggan menemukan handphone secondhand yang tepat. Menjaga toko agar tetap rapi, bersih, dan menarik secara visual. Memastikan semua handphone dan aksesori ditata dengan baik, diberi harga, serta stok selalu tersedia untuk pelanggan. Mengawasi operasi harian toko, termasuk tugas pembukaan dan penutupan, menangani transaksi tunai dan kartu, serta memastikan kepatuhan terhadap kebijakan dan prosedur toko. Membantu menilai kondisi handphone secondhand dan pastikan sesuai dengan standar perusahaan untuk dijual kembali. Pastikan semua handphone berfungsi dengan baik, bersih, dan bebas dari kerusakan besar. Memberikan layanan pelanggan dengan menanggapi keluhan atau masalah secara cepat. Tangani pengembalian, penukaran, dan pertanyaan jual lainnya. Mencatat penjualan, tingkat inventaris, dan transaksi pelanggan dengan akurat. Melaporkan masalah atau kebutuhan kepada manajemen, seperti restock atau perbaikan handphone. Mempromosikan penawaran, diskon, atau stok baru kepada pelanggan untuk meningkatkan penjualan. Menawarkan aksesori tambahan atau layanan (misalnya, garansi, casing handphone) jika memungkinkan. Kualifikasi Memiliki pengalaman di bidang ritel. Pengalaman di bidang handphone, elektronik, atau barang secondhand akan menjadi nilai tambah. Kemampuan penjualan yang kuat dengan pengalaman memenuhi atau melampaui target penjualan. Kemampuan komunikasi yang sangat baik dan dapat melayani pelanggan. Kemampuan dalam menilai kondisi dan fungsi handphone secondhand. Bermotivasi tinggi, proaktif, dan mampu bekerja secara mandiri. Keterampilan dan kemampuan mengelola banyak tugas dengan efisien. Nyaman dalam menangani pembayaran, memproses transaksi, dan menggunakan sistem point-of-sale (POS)/invoicing jika ada. Pengetahuan dasar tentang handphone, termasuk merek populer, model, dan teknologi mobile. Dapat bekerja dengan jam kerja fleksibel, termasuk akhir pekan dan hari libur. Informasi Tambahan By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement. City: Jakarta Departemen: Sales Office Location: Indonesia

Responsibilities

The frontliner is responsible for assisting customers in selecting secondhand mobile devices and maintaining the store's visual appeal and inventory. They also handle daily operations, including processing transactions, managing stock, and providing excellent customer service.