Within FSO Business Consulting and our Business Transformation Delivery practice, you’ll work as part of a high-performing team of problem solvers with extensive consulting and industry experience, helping financial services organisations solve their complex business opportunities and challenges from strategy to execution. As a Programme Director you will:

• With a proven track record, lead large and complex (multi-year / multi-million) transformation programmes end-to-end.
• Be responsible for building valuable relationships with our clients and to develop a track-record of delivery that is recognised throughout the market.
• Deliver key strategic programmes for FS Consulting Insurance clients, ensuring service quality on one or more engagements at a time, leveraging your knowledge and sector experience to deliver Business, IT and Regulatory driven transformations.
• Manage the overall programme end to end within the scope, quality, time and budget terms of reference and in accordance with EY and client programme management standards.
• Work with the programme team (all parties) EY Partners and client programme leadership, business and technical leads, operational risk and internal audit teams.
• Own the delivery relationship with the client.
• Provide leadership and guidance to the overall programme team, fostering a culture of continuous improvement and innovation.
• Be able to represent the programme at the necessary client governance sessions at an ExCo level and EY internal meetings (Account Level, Competency meetings etc.)
• Have a detailed understanding of the programme costs, forecasts and actuals and manage the programme master resource list.
• Draw on EY’s capabilities in our Business, Technology, People and Risk Consulting practices as well as experience from our global consulting network.
• Work with a global team of experts to develop unique and innovative solutions as well as benefitting from best-in-class training and development and bring the right insights and capability at the right time for our client engagements

YOUR KEY RESPONSIBILITIES (EY PROGRAMME DIRECTOR):

Within FSO Business Consulting and our Business Transformation Delivery practice, you’ll work as part of a high-performing team of problem solvers with extensive consulting and industry experience, helping financial services organisations solve their complex business opportunities and challenges from strategy to execution. As a Programme Director you will:

• With a proven track record, lead large and complex (multi-year / multi-million) transformation programmes end-to-end.
• Be responsible for building valuable relationships with our clients and to develop a track-record of delivery that is recognised throughout the market.
• Deliver key strategic programmes for FS Consulting Insurance clients, ensuring service quality on one or more engagements at a time, leveraging your knowledge and sector experience to deliver Business, IT and Regulatory driven transformations.
• Manage the overall programme end to end within the scope, quality, time and budget terms of reference and in accordance with EY and client programme management standards.
• Work with the programme team (all parties) EY Partners and client programme leadership, business and technical leads, operational risk and internal audit teams.
• Own the delivery relationship with the client.
• Provide leadership and guidance to the overall programme team, fostering a culture of continuous improvement and innovation.
• Be able to represent the programme at the necessary client governance sessions at an ExCo level and EY internal meetings (Account Level, Competency meetings etc.)
• Have a detailed understanding of the programme costs, forecasts and actuals and manage the programme master resource list.
• Draw on EY’s capabilities in our Business, Technology, People and Risk Consulting practices as well as experience from our global consulting network.
• Work with a global team of experts to develop unique and innovative solutions as well as benefitting from best-in-class training and development and bring the right insights and capability at the right time for our client engagements.

YOUR KEY RESPONSIBILITIES (EY CONSULTING DIRECTOR RANK):

• Lead EY FSO Business Consulting business development activities, such as proposals, thought leadership and producing input for client events.
• Lead EY Business Consulting operations ensuring that all operational metrics are met for utilisation, timesheet and related internal engagement management processes and system inputs.
• Manage and coach our people. You will be Senior Managers / Managers to help them navigate their career in EY, support them with their personal development and the necessary performance management processes (LEAD).
• Seamlessly work through ambiguous problems, defining client needs, approach to resolving complex engagements and recommending solutions that deliver value to stakeholders.
• Write sharp and concise documents at a suitable for C Suite client level with minor review for Partners and Directors
• Deliver presentations to C Suite client level and handle live feedback from clients.
• Own the management of difficult and challenging C Suite client stakeholders, to provide comfort and reassurance.
• Independently lead complex engagements from inception to completion ensuring coordination with client’s strategic objectives.
• Manage engagement revenue and billing associated with programme / project.
• Actively develop our people through mentoring colleagues to achieve their career goals and building high-performing, cross-sub-service line delivery teams.
• Shape solutions for complex, ambiguous problems by bringing the cross-service line and EMEIA capability of EY to the client.
• Translate client needs into an EY commercial solutions that bring together EY subject matter domains to deliver value and differentiated outcomes to our clients
• Own, develop and maintain senior client relationships presenting insights and innovations that will impact their area and organisation future state and where EY can help.
• Ensure Service Quality best practices and standards are delivered on. Delivery of engagements to planned margin. Adhere to firm standards supporting effective engagement management (ETCs, billing, recovery.
• Guide and mentor our delivery teams with practical experience of the implementation of Business Transformations.
• Create thought leadership pieces that build the reputation of our teams: including public blogs, interviews and speaking at industry conferences on Business Transformation topics.

TO QUALIFY FOR THE ROLE, YOU MUST HAVE:

• 12+ years senior level experience in consulting and delivery of large-scale complex change programmes – especially within large Insurance clients .
• Experience in a matrix managed organisation.
• Primary degree.
• Experience in the establishment, training and managing teams comprised of both staff, contractor, and strategic partners.
• Strong financial background including experience of business case development and financial governance.
• Excellent communication skills – tailoring communications to suit a mix of audiences.
• Deep Functional expertise coupled with a relevant accreditation in their allocated programme/Domain e.g. Credit, Risk, Finance etc.
• A proven track record of delivering business value from Business Consulting as a senior Programme Director.
• Have a proven ability to be able to take a ‘big picture’ delivery and project management view as well as being able to work at a detailed level across a broad range of contract types and engagement approaches.
• Having a track record of delivery within a number of large-scale Business Transformation programmes, taking ownership of delivery across internal client teams.
• Have experience in seeking the alignment of business and IT, operating across organisational and technology silos to drive common approaches, delivering sustainable, agile and re-usable solutions.
• Accreditation and practitioner experience of a range of Project Management approaches including PRINCE II, Agile Frameworks & Methods (Scrum, Kanban, SAFe, LeSS), PMI / PMP.
• Be comfortable working with client executives and senior management.
• Have worked in one or more of the following sectors: Banking, Insurance, FMCG, Technology, Health etc.