FSE for MRI + CT- Across Maharashtra at Philips

, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MRI, CT, Field Service Engineering, Troubleshooting, Root Cause Analysis, Data Analysis, Regulatory Compliance, Customer Service, Product Installation, Product Repair, Maintenance, Escalation Management, Technical Documentation, KPI Monitoring, System Connectivity, Network Diagnosis

Industry

Hospitals and Health Care

Description

Job Title FSE for MRI + CT- Across Maharashtra Job Description #LIPHILIN Job title: FSE for MRI + CT Modality Your role: Job Responsibilities: 1. The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently. 2. FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame for his designated area. 3. The FSE would implement FCOs of the respective modalities and must act as a support resource to other FSEs for their implementation 4. The FSE would report all necessary information both technical and administration [Call Completion, Call Reporting, PM, FCO, Installations] as per the norms to the concerned Modality Leader and Territory Manager. 5. Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer. 6. The position of the FSE would entail Commissioning and Handing-over of the respective systems projects. 7. The FSE would coordinate the process of Spare parts Sales with the Customer assisting the Territory manager, Operations manager and CS Sales Support. 8. Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview (senior FSE) 9. The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure the return of all parts with proper documentation. 10. The FSE will close calls in time with proper bookings of expenses and man hours in system. 11. The FSE must adapt and identify himself as a back up to the Territory Manager of the respective territory (senior FSE) 12. The FSE would also Manage Strategic Key Accounts and other Customers for the respective Territory and modality in order to ensure Customer Satisfaction. 13. The FSE would also be responsible for the timely escalation of certain issues to the concerned FSE, TM and Technical team and work as a team to provide appropriate solutions. 14. FSE needs to raise timely escalation in SMAX. On case to case base needs to ensure timely creation of CFMS. 15. He / She would track & identify generic product quality, site related issues and bring to the notice of the higher management the Field Problems as and when they occur through Field Problem Reports / CFMS. 16. The FSE must take care of assigned customer accounts for all customer service-related activities. 17. He / She would also Manage the Key Accounts for the respective modality to ensure Customer Satisfaction. 18. He/She would be responsible for maintaining uptime records for assigned accounts. 19. Ensuring personal acceptability by the customer in appearance and behaviour in accordance with Philips Health Systems policy and targets. 20. To conform with Philips Health System safety standards including Patient safety, health, safety and security regulations and strict adherence to General Business Principals. You're the right fit if: Minimum required Education: Vocational Education/ Bachelor's Degree in Engineering, Medical, Science related field or equivalent. Minimum required Experience: Minimum 2 years of experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Science related environment or equivalent with Vocational Education OR no prior experience with Bachelor's Degree. Must have experience in MRI field service engineering Preferred Skills: • Regulatory Compliance • Data Analysis & Interpretation • Root Cause Analysis (RCA) • Troubleshooting • Escalation Management • Service Operations • Technical Documentation • Customer Service • KPI Monitoring and Reporting • Product Installation • Product Repair & Maintenance How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Responsibilities

The Field Service Engineer is responsible for the installation, commissioning, and maintenance of MRI and CT systems across Maharashtra. They must ensure service delivery compliance, manage customer accounts, and provide technical support to resolve system issues effectively.