FSR Expert on Cabin and Seats Systems-Design Hong Kong at ATEXIS

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Aviation Seats, Troubleshooting, Technical Assistance, Training, Customer Support, Communication, Problem Solving, Mandarine, English, Engineering, Maintenance, Refurbishment, Reporting, Inventory Management, Collaboration, Customer Satisfaction

Industry

IT Services and IT Consulting

Description

Company Description ATEXIS - AN ALTEN COMPANY ATEXIS, 100% owned by ALTEN group, is an engineering services company specialized in Customer Support & Services, dedicated to optimize life in service of complex system through availability increase & maintenance cost & time optimization. With 1000+ collaborators all around the world, ATEXIS supports major industry players in the following sectors: Aerospace, Railway, Naval, Defense & Energy We are looking for an Engineering Focal Point and Operational Advisor to join our company! Job Description Field Representative Support, Expert in Aviation Seats Location: Hong Kong Starting Date: June 2026 Long term Contract Job Description The Service Provider shall provide a cabin seat expertise service that shall include, but not limited to, the below described activities: 1 CABIN SURVEY - Conduct cabin survey to identify operational defects related to the Aircraft Seats. - Support meet & greet. - Analyze the spare parts listed in the aircraft logbooks and linked to the Aircraft Seats, this list shall be part of the daily activity report. - Implement an Action Item Log to follow-up in-service technical issues linked to the Aircraft Seats. - Take any action to prevent seat lockout (day to day activity). 2 TECHNICAL ASSISTANCE - Assist Customer with detailed troubleshooting of the seats. - Guide and oversee the workshops with repair and refurbishment procedures. - Support working party by advising the Customer’s Technicians or any third party appointed by Customer. - Meet with any Customer department involved in seats maintenance (including but not limited to line maintenance, engineering, purchasing, repair) in order to identify and follow-up any open issues. - Offer recommendation for seat routine maintenance, refurbishment and overhaul work packages. 3 TRAINING - Organize cabin crew training courses. - Deliver On-Job Trainings (OJT) to Customer’s technicians. These trainings shall focus on troubleshooting instructions, equipment maintainability recommendations, line & workshop maintenance, answering to any question Customer technicians shall have. 4 TECHNICAL EVENTS MONITORING - Fill and submit an Equipment Event Follow-up Form for each operational defect related to the Aircraft Seats. - Follow-up Reliability of Customer products in service, including providing feedback reports. - Provide regular activity reports to the defined stakeholders. - Collect feedback from Customer on delivered Support such as, but not limited to, Seat reliability, Support performance delivery, etc. 5 SERVICE ASSISTANCE - Monitor and analyze spare parts consumed by Customer from the consignment stock. This activity includes physical inventory once a month with delivery of inventory report. 6 COMMERCIAL ASSISTANCE - Contribute to Customer satisfaction - Promote Customer Support Services, Spares and Repairs capabilities to Customer Qualifications -Aeronautical or Aerospace Engineering or Systems or Design Engineer Requirements: • Experience in Aviation Seats. • Good knowledge of Mandarine • Proficiency in English. • Computer skills - desirable. • Good communication skills. • Customer and problem solving oriented. Additional Information We offer International Environment: Work within a multicultural and diverse setting. Collaboration as freelance Contract Type: Fixed term

Responsibilities

The role involves providing cabin seat expertise, conducting surveys to identify defects, and assisting with technical issues related to aircraft seats. Additionally, the expert will organize training for cabin crew and technicians, monitor technical events, and contribute to customer satisfaction.