FT Customer Service Representative at Planet Fitness

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

15.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem solving, Computer proficiency, Point of sale system, Cleaning, Sanitization, Lifting, Physical stamina

Industry

Wellness and Fitness Services

Description

Job DetailsJob Location: L208 Reisterstown - Baltimore, MD 21215Job Shift: Second ShiftFull - Time: Starting at $15 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! Customer Service Representative Benefits: Growth Opportunities over 90% of our management team started as an entry level team member! Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Shift-differential pay for select shifts PTO for all employees 401K Retirement Fund (Employer match up to 4%!) Health Insurance Options including Health, Dental, Vision, family life insurance, and more Basic Life Insurance & Short-Term Disability I00% Company Paid! Employee Assistance Program Free employee Black Card Membership Customer Service Representative Responsibilities: Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. Answer phones in a friendly manner using information script Greet members, sign up and tour new members, and log amenities. Respond to member questions and concerns in a timely and professional manner Process beverage or merchandise purchases through the point of sale system Promote our unique fitness instruction classes (PE@PF) to our active members and our new members Provide a clean, sanitized and safe club environment. QualificationsJob Requirements: Customer service experience High school diploma/GED equivalent preferred Must be 18 years of age or older Basic computer proficiency Physical Demands: Frequent lifting, carrying, pushing, and pulling Must be able to lift up to 75 lbs. Will encounter cleaning chemicals during shift Frequent climbing, balancing, kneeling and crouching during shift Continual reaching with hands/fingers/arms during shift

Responsibilities

The Customer Service Representative is responsible for providing a superior member experience by greeting guests, answering phones, and processing transactions. They also ensure the club environment remains clean, safe, and sanitized while promoting fitness classes.