All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

PRIMARY QUALIFICATIONS

• Completion of a recognized degree or diploma in an IT-related discipline, or an equivalent combination of education, certification, and experience.
• A minimum of six years’ experience in IT support and service delivery, including support of enterprise-class systems, databases, and applications.
• Demonstrated excellence in customer service delivery and support.
• Proven experience in project coordination.
• Commitment to continuous learning and professional development to stay current with evolving technologies.
• Strong communication (written and verbal) and interpersonal skills.
• Core competencies include:
• Achieving quality results
• Adaptability and change management
• Communication
• Customer service
• Decision-making and problem-solving
• Integrity and trust
• Teamwork and cooperation
• Valuing diversity
• Leadership competencies include:
• Strategic performance development
• Coaching and mentoring
• Influencing and leading
• Satisfactory work performance over the past twelve (12) months is required. Attendance will also be considered during the pre-screening process.

SECONDARY QUALIFICATIONS

• Bilingual proficiency in French and English is considered an asset.
• Industry certifications in database systems are an asset.
  *All Manitoba Liquor & Lotteries employees may apply, however priority will be given to qualified employees currently in the bargaining unit. Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.
  We thank all interested applicants, however, only those selected for interviews will be contacted.

JOB PURPOSE

The Database Administrator is responsible for functions related to technical planning, design, configuration, operation and support of database systems.
As the Tier III support contact, the incumbent’s objective is to assist Senior IT Operations in identifying the root cause of problems and consequently prevent incidents to the Service Desk.

JOB RESPONSIBILITIES

• Manage database systems, including capacity planning, firmware/software updates, system configuration and ongoing maintenance.
• Provide strategic guidance and technical support to Senior IT Operations in the management and integration of database systems.
• Maintain comprehensive system documentation, including build procedures, configurations, and recovery processes.
• Create and update procedures and standards as needed.
• Recommend and implement adjustments to production systems to maintain and enhance service levels, supporting Senior IT Operations with execution.
• Schedule and execute system Change Requests.
• Troubleshoot, resolve, and document Tier III incidents. Provide internal IT support and escalate issues to external service providers when necessary.
• Perform timely backup and recovery of organizational systems and services in line with recovery objectives, documenting all actions and resolutions.
• Design, implement, and configure database systems, applying Enterprise Architecture principles and standards to ensure effective and efficient solutions.
• Maintain and update system documentation to reflect current build, configuration, and recovery details.
• Coordinate technical activities for projects.
• Complete assigned project tasks on time and within scope, adhering to established methodologies.
• Monitor the availability and performance of database systems.
• Contribute to capacity and availability planning for database systems.
• Implement recommendations to enhance system performance and availability.
• Assess system requirements and research new products and technologies.
• Participate in product evaluations and prepare purchase requisitions.
• Contribute to the annual budgeting process.
• Participate in support agreement and license renewal process.
• Other related duties as assigned.