FT Professional Renewal Executive at Financial Times

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Business Support, Sales Experience, Organisational Skills, Influencing Skills, Negotiation Skills, Interpersonal Skills, Communication Skills, Team Collaboration, Initiative, Motivation, Diligence, Accuracy

Industry

Newspaper Publishing

Description

About us The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The role The FT Professional Renewal Executive is responsible for renewing and retaining an allocated bank of business of Corporate and Education FT customers, ensuring KPI targets are achieved and maintained in support of revenue targets. Main Duties and Responsibilities Ensure the allocated bank of business is renewed in a timely and efficient manner. Identify up-sell accounts within the assigned bank of business. Negotiate with the appropriate client contacts to ensure renewals and up-sell opportunities are maximised. Ensure customer issues are handled consistently and effectively. Promote the retention of the existing customer base through the renewal process. Have the ability to speak with confidence on the FT’s value proposition. Maintain customer relationships over the phone and by email. Act as a first-point of contact for commercial client enquiries. Maintain accurate information within Salesforce and ensure dates of all renewals are well planned and work commences two months in advance. Help the field sales team by prospecting and building a sales pipeline of potential customers utilising internet, Salesforce and internal tools. Continue to develop productive working relationships with all internal departments. Working closely with peers to ensure flexible processes and procedures are identified and implemented to support targets within the Fast Track team. Maintain knowledge of company policies and procedures and use as appropriate using the best judgement. Skills/ Experience Experience in customer service, business support and/or sales experience in an office environment. Excellent organisational skills and ability to work under pressure to meet deadlines. Demonstration of influencing and negotiation skills to gain commitment from clients. Must be able to prioritise, meet deadlines and handle multiple tasks, client queries and subscription renewals. Good interpersonal and communication skills – must listen well and be able to adapt communication style to the audience. Ability to work collaboratively as part of a team to succeed. High level of initiative and motivation. Diligent, thorough and accurate. What’s in it for you? Our benefits Our benefits vary by location, but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com. #LI-KF1

Responsibilities

The FT Professional Renewal Executive is responsible for renewing and retaining an allocated bank of business of Corporate and Education FT customers. This includes ensuring KPI targets are achieved and maintaining customer relationships effectively.