客服中心課長 at FUJIFILM Business Innovation
Taipei, , Taiwan -
Full Time


Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operations Management, Quality Control, Efficiency Control, Data Analysis, KPI Management, Crisis Management, Customer Communication, Complaint Handling, Cross-departmental Coordination, Team Leadership, Employee Motivation, Training and Development, Talent Cultivation

Industry

IT Services and IT Consulting

Description
1.客服中心營運管理 2.品質與效率控管 3.數據分析與KPI管理能力 4.危機處理(系統異常、大量來電、重大客訴) 5.客戶溝通與客訴處理 6.跨部門協調 7.團隊領導與激勵 8.教育訓練與人才培育
Responsibilities
Manage the operations of the customer service center, focusing on quality, efficiency, and KPI management. Lead the team through crisis handling, complaint resolution, and cross-departmental coordination.
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