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日英バイリンガルカスタマーサポートスペシャリスト at Fuku

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Troubleshooting, Bilingual, Japanese, English, Smart Home Devices, Ticketing Systems, Live Chat, Email Support, Phone Support, After-sales Service, Order Management, Account Support, Network Devices, Camera Systems, Smart Locks

Industry

Retail Apparel and Fashion

Description

Job Title: 日英バイリンガルカスタマーサポートスペシャリスト Project: Smart Home Products Job Type: Full-time Work Setup: Remote Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (Japan Time) Job Overview: We are seeking a Japanese-English Customer Support Specialist to provide remote support for smart home products. The ideal candidate will be responsible for assisting customers with a variety of inquiries and troubleshooting issues related to smart home devices. Key Responsibilities: - Handle customer inquiries through phone calls, email, live chat, and ticketing systems. - Support customers with questions regarding products, orders, accounts, and after-sales services. - Provide basic troubleshooting assistance for smart home products such as smart locks, cameras, and network devices. - Escalate complex technical issues to the appropriate teams when necessary. - Accurately record customer issues and resolutions in the support system. Requirements: - Professional or near-fluent proficiency in Japanese, both written and spoken. - Proficiency in English for internal communication. - Minimum of 2 years of customer service experience. - Technical support experience is preferred. - Familiarity with smart home products such as smart locks, cameras, routers, or similar devices is a plus. - Ability to work independently in a remote environment.

Responsibilities

The specialist will provide remote support for smart home products by handling customer inquiries via phone, email, and chat. They are also responsible for troubleshooting technical issues and documenting resolutions within the support system.