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Fulfillment Coordinator at Helm

Owings Mills, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

26.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order fulfillment, Order management, Inventory management, Customer service, Communication, Organizational skills, Multitasking, Attention to detail, SKU management, Returns processing, Vendor communication, Branding standards, Artwork review, Data entry, Problem solving

Industry

Software Development

Description

Description Target Marketing Group, a Helm company, is seeking a detail-oriented and proactive Fulfillment Coordinator to oversee and manage our order fulfillment processes. This role requires excellent organizational skills, the ability to communicate effectively, and a commitment to providing exceptional customer service. The ideal candidate will be responsible for ensuring the accuracy and efficiency of order management and fulfillment. Key Responsibilities: Order Fulfillment Process: Input and manage orders accurately. Administer SKU set-up and stock reviews. Conduct program reviews and track orders. Process transactions promptly and accurately. Customer Returns: Facilitate the return process for online orders. Communicate with customers about product availability, shortages, and changes. Vendor Communication: Report damages or product defects to vendors and coordinate resolutions. Customer Support: Interact with customers via phone or email to address inquiries about web orders. Handle customer complaints regarding order issues, mis-shipments, or turnaround times. Branding and Personalization: Review and understand artwork, logos, colors, and branding standards. Manage co-branding and personalization for web orders as needed. Team Collaboration: Contribute to team efforts by assisting colleagues and achieving shared goals. Requirements Skills & Abilities: Strong organizational and multitasking skills. Excellent communication skills, both verbal and written. Proficiency in managing order systems and inventory. Attention to detail and accuracy in all tasks. Familiarity with branding standards and artwork reviews is a plus. Ability to work independently and as part of a team.

Responsibilities

The Fulfillment Coordinator manages order processing, SKU set-up, and inventory tracking to ensure efficient operations. They also handle customer returns, vendor communications regarding product defects, and provide support for web order inquiries.