Fulfillment Executive, Global Accounts at IHG Career

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Management, Stakeholder Management, Customer Relationship Management, Professional Communication, Microsoft Excel, Proposal Collation, Cross Selling, Negotiation, Reporting, English Fluency

Industry

Hospitality

Description

Role Purpose Provides support to IHG’s Sales Teams by facilitating and managing leads received through phone or email. This may involve working directly with sellers, Regional Directors, clients and hotels to enter inquiries into the system, performing follow up tasks, reviewing and collating proposals, creating cases to ensure correct revenue and acting as a liaison between clients, hotels and stakeholders and acting as a liaison between clients, hotels and stakeholders. This role may also require light reporting and cross functional support for additional projects and tasks. Key Accountabilities * Fulfill and where possible exceed customer expectations in the conversion of inquiries into an IHG branded hotel with a focus on generating the best levels of revenue. * Work with clients to identify their needs and locate IHG properties that best accommodate them * Actively gather the necessary specifications for our hotel(s) to make a bid decision. * Handle inquiries efficiently and accurately enter leads into the system within the prescribed response times. * Follow up, review and collate proposals for delivery to the client. * Ensure timely follow ups and pursuit of business with clients, stakeholders and hotels to drive conversion. * Where first choice property is not available, cross sell the client to another IHG branded property. * Participate in negotiations when needed. * Document tasks and follow up actions in our system. * Work with leads entered through external sources. * Maintain a high level of knowledge on IHG’s brands, processes and policies. * Find optimum ways to communicate and escalate issues and opportunities to stakeholders. * Groups & Meetings Support for Global Accounts Key Skills & Experiences Technical skills and Knowledge * Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required. * Ability to follow documented procedures. * Ability to build, manage and maintain relationships with internal and external stakeholders. * Ability to communicate professionally with stakeholders at all levels. * Verbal and written fluency in English, and a second language as applicable. * Basic Excel skills Education At least two years of tertiary or higher education or the equivalent local requirement. Graduate of any four (4) year course preferable. Experience Prefer at least one (1) year of business experience in Hotel Guest Relations, Hotel Sales environment, or any equivalent experience. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Responsibilities

Facilitates and manages sales leads via phone and email to convert inquiries into hotel bookings while maximizing revenue. Acts as a primary liaison between clients, hotels, and stakeholders to ensure accurate proposal delivery and follow-up.