Fulfillment Planner at Forma Brands LLC

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Excel, Microsoft Office, Communication, Problem-Solving, Organizational Skills, Cross-Functional Collaboration, EDI Transactions, ERP Systems, Order Management, Inventory Allocation, Shipment Execution, Reporting, Process Improvement

Industry

Cosmetics

Description

Description FORMA is a family of brands leading what’s next in beauty. FORMA leverages global product development, regulatory, and supply chain capabilities, and a prolific influencer network to celebrate, support, and seek out those changing the through highly differentiated beauty brands. We’re committed to creating a more beautiful tomorrow—we are FORMA. Fulfillment Planner will support the order management process for wholesale customer accounts. This highly collaborative role will work with cross-functional partners to ensure the timely fulfillment and delivery of customer orders, to achieve monthly revenue targets and fill rate objectives. Principle Accountabilities · Process EDI and manual orders, perform detailed sales order reviews and analysis, and communicate confirmations, recaps, and any order impacts to relevant stakeholders. · Systematically allocate inventory to customer orders for release to DC for downstream operations (pick, pack, ship) · Collaborate closely with Account Managers and Wholesale Customers to ensure high service and transparency in communication. · Ensure accurate and timely processing of EDI transactions (including 860, 855, and 856 documents) in alignment with customer compliance requirements. · Support shipment execution by coordinating with DC and transportation partners to meet customer requirements and delivery expectations. · Serve as the primary liaison between DC and internal business teams to resolve order-related inquiries · Support the resolution of customer claims, shortages, chargebacks, and returns, identifying recurring trends and escalating as appropriate. · Proactively troubleshoot fulfillment constraints and implement solutions to minimize service disruptions · Perform other duties as required. · Participate in cross-functional meetings with partners to align product allocations, inventory flow, and monthly revenue targets · Maintain weekly sales reporting data on shared database · Prepare and distribute recurring reports related to sales performance, backorders, and chargebacks. · Provide input in developing process improvements to enhance service levels and increase efficiency Key Working Relationships Inventory Management, Account Managers, Planners, Production, Transportation, and Distribution Center Requirements Advanced proficiency in Microsoft Excel and other Microsoft Office applications Strong written and verbal communication skills Ability to learn quickly and adapt in a fast-paced environment with minimal supervision. Strong organizational skills, problem-solving, and cross-functional collaboration skills.· Background in wholesale customer service, fulfillment, or operations; Beauty, Apparel, or related consumer goods industries.· Experience working with ERP systems (NetSuite preferred)

Responsibilities

The Fulfillment Planner will support the order management process for wholesale customer accounts by processing orders, allocating inventory, and ensuring timely fulfillment and delivery to meet revenue and fill rate objectives. This involves collaborating with internal partners and external customers to manage communications, resolve order-related inquiries, and troubleshoot fulfillment constraints.