Fulfillment Reconciliation Specialist at S&P Global

, , Pakistan -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fulfillment Reconciliation, Entitlement Data Accuracy, Salesforce CPQ, SOX Compliance, Data Automation, Cross-functional Communication, Issue Resolution, Channel Partner Management, Data Investigation, Process Improvement, Documentation Maintenance, Validation Testing, Advanced Excel, Analytical Skills, Critical Thinking, Problem Solving

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 08 The Role: Fulfillment Reconciliation Specialist, S&P Global Energy Fulfillment What’s in it for you: As a Fulfillment Reconciliation Specialist, your role involves ensuring accuracy and consistency in the fulfillment reconciliation process for both manual and automatic fulfilled platforms over S&P Global Energy’s channel partners and internal subscription system. You’ll work cross functionally, resolve complex entitlement issues, and help keep our SOX compliant processes running smoothly—while gaining deep exposure to Salesforce CPQ, and data automation tools. Responsibilities: Conduct regular fulfillment reconciliations for manually fulfilled platforms and channel partners, ensuring that entitlement data related to companies, users, and products align accurately with Salesforce billing system. Communicate effectively with cross-functional teams and channel partners to gather necessary information and address reconciliation-related queries. Monitor and reconcile entitlement data within the Salesforce billing system to ensure that all CSM/CSM+ conversions, renewals, rebills and cancellations are accurately fulfilled. Investigate and resolve any discrepancies or issues identified during the reconciliation process by working closely with internal teams to rectify data errors in a timely manner. Work with the Research Ops team to complete CSM/CSM+ channel reconciliation requests to reconcile channel partner entitlements for Salespersons CSM Account Plan Adhere to SOX audit requirements and standards throughout the reconciliation process. Maintain documentation and records to demonstrate compliance with SOX regulations. Collaborate with relevant teams, such as Fulfillment and Contract Support, to address root causes and implement preventive measures. Continuously assess and improve fulfillment reconciliation processes to enhance efficiency and accuracy. Implement best practices and automation where possible to streamline workflows and reduce the risk of errors. Maintain accurate and up-to-date documentation of fulfillment reconciliation processes Provide training and guidance to relevant teams to enhance awareness of fulfillment reconciliation processes and ensure compliance with established procedures. Perform validation testing on Sandbox platforms as necessary to validate system changes and updates before implementation in the live environment. Maintain flexibility to complete other assignments as required and/or assigned to contribute to the overall efficiency and effectiveness of the fulfillment reconciliation process. What We’re Looking For: Bachelor’s Degree or equivalent education and experience. 2-3 years of related work experience or related degree. Strong analytical, critical thinking, problem solving and research skills. Effective organizational, time management and decision-making skills. Experience in fast paced environment with Sales Organization is a plus. Proficient in advanced Excel capabilities, such as pivot tables, vlookup, concatenate, and leveraging other data analysis functions. Excellent English communication skills required (oral and in written) Work overtime as needed during the financial month-end close. Experience with Salesforce CPQ and Alteryx applications is a plus. Flexible schedule to meet important deadlines. Willing to work in EMEA and AMER shifts. About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The specialist ensures accuracy and consistency in fulfillment reconciliation for manual and automatic platforms across channel partners and internal systems, focusing on aligning entitlement data with the Salesforce billing system. Key duties include monitoring conversions, renewals, rebills, and cancellations, investigating discrepancies, and adhering strictly to SOX audit requirements.