Fulfillment Supervisor at Comoto

North Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

54000.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Performance Management, Analytical Skills, Attention to Detail, Time Management, Communication Skills, Interpersonal Skills, Problem Solving, E-Commerce Fulfillment, Excel Reporting, Shipping Procedures, Team Leadership, Project Delegation, SOP Development, Metrics Analysis

Industry

Retail

Description

Company Description Comoto Holdings is America’s largest and fastest growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Cycle Gear, J&P Cycles, REVER, and Common Tread, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences. Job Description The Comoto Las Vegas Fulfillment Center is no exception to the words we live by - the customer experience is directly impacted regularly by the efficient workflow of our distribution and the anticipated arrival of our iconic packaging. To stay at the top of our game, we’re on the lookout for a Supervisor who is capable of providing high level, cost effective, and customer-centric gong-worthy service while leading a team of exceptionally talented and driven team members. Under the supervision of the fulfillment manager, our next fulfillment supervisor is responsible for the daily operations in the Fulfillment Center and must be able to interpret (and enforce) company guidelines while maintaining the strong fulfillment culture. If you're nodding your head "yes" to all of the above, read on - this might be the position for you. The salary for this role is $54,000, plus a benefits package and potential for a monthly performance bonus. A Day-In-The-Life of Our Fulfillment Supervisor Might Include: Establishing and maintaining a "best in class" culture. (The next Supervisor won’t be afraid to have fun with the team!) Ensuring that the team delivers excellent internal and external customer service Having the ability to make decisions and report any concerning activity to fulfillment manager or general manager Being responsible for the accuracy of daily metrics in the following categories: Department Performance & Team performance Diving deep to understand the root cause of improving/declining metrics. Performance management as necessary on a team/employee level. Implementing and maintaining 1:1s with your team Ensuring that team leads and their team members have all the necessary supplies Maintaining a receiving accuracy of 99.9% Maintaining 100% same day receiving accuracy Spending 30 minutes on the calendar in each Path, per week Maintaining and updating the misship form Establishing and continuously updating SOPs for the Receiving department on all processes (shared with Las Vegas counterpart) Managing and overseeing daily performance of Team Lead and team members Upholding the standards of the the handbook/culture on a daily basis within the FC Ensuring that Team Leads provide high internal customer experience on a daily basis Teaching and empowering Team Lead to run all aspects of the daily operation Delegating projects to the team lead and working with team lead to execute the projects Qualifications Our Next Supervisor Has: EXTERNAL APPLICANTS: Minimum of 1 year supervisor experience in a fulfillment center environment. E-Commerce fulfillment experience preferred. INTERNAL APPLICANTS: Minimum of 2-years employment with Comoto and minimum of 6 months as a Comoto Fulfillment Team Lead. The 6 months of TL experience can be waived if an applicant has one year of experience as an FC Supervisor at another company. A commitment to Comoto's Core Values A general understanding of web-browser based software / experience of JD Edwards is a plus An understanding of Excel and Excel reporting A working knowledge of shipping procedures acquired through on-the-job training FC problem solving and analytical skills A high level of attention to detail The ability to assign projects and delegate responsibilities Established communication, interpersonal, and listening skills The ability to interact and participate in a fast-paced, high-energy, team-driven environment Time management skills and the ability to organize and manage multiple priorities Writing and math skills normally acquired through high school education Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Fulfillment Supervisor is responsible for the daily operations in the Fulfillment Center, ensuring efficient workflow and high customer service standards. This role includes managing team performance, maintaining accuracy in metrics, and implementing standard operating procedures.