Fulfilment and Provisioning Team Leader at Teletrac Navman
Auckland City, Auckland, New Zealand -
Full Time


Start Date

Immediate

Expiry Date

29 Apr, 25

Salary

0.0

Posted On

30 Jan, 25

Experience

5 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

Are you ready to take the lead in a dynamic environment where technology and quality converge? Teletrac Navman is looking for a Fulfilment and Provisioning Team Leader to play a pivotal role in ensuring the seamless delivery of telematics solutions. With a focus on quality assurance, team development, and customer satisfaction, this role is integral to maintaining our commitment to excellence.
At Teletrac Navman, we empower businesses to make smarter, data-driven decisions through innovative telematics technology. As a global leader in fleet tracking and management solutions, we leverage GPS, AI, and advanced data analytics to enhance safety, improve efficiency, and help our clients meet their business goals.

Responsibilities

WHAT YOU WILL DO

As the Fulfilment and Provisioning Team Leader, you will play a crucial role in leading our provisioning team, fostering a highly engaged and productive team culture. You will ensure that all service level agreement (SLA) targets are met, while driving process improvements and managing stock control. Your leadership will be vital in training new team members and enhancing overall team performance.

Duties and Responsibilities:

  • Lead and manage the provisioning team, ensuring effective communication and collaboration.
  • Meet SLA targets and generate reports accordingly.
  • Develop and implement training plans for associates, measuring their progress and effectiveness.
  • Drive continuous process improvement with measurable results.
  • Manage order queues and escalations, prioritizing urgent requests.
  • Conduct regular stock takes and maintain accurate stock control.
  • Collaborate with internal teams and external partners to ensure smooth operations.

To be successful in this role, you will be equipped with:

  • 5+ years of experience in provisioning/fulfilment and logistics, preferably in a growing enterprise environment.
  • 3+ years in a leadership/management role.
  • Strong communication skills with attention to detail.
  • Ability to build successful working relationships and manage multiple stakeholders.
  • Experience with SAP is beneficial
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