JOB SUMMARY:

As Fulfilment Co-ordinator, you will play a crucial role in ensuring the smooth running and execution of our daily fulfilment objectives, across various teams; clinical, secretariat and enquiries and QA. Directly supporting the Contracts Co-ordinator. Ensuring the patient journey is as smooth as possible, directly resulting in great patient satisfaction.

QUALIFICATIONS AND EXPERIENCE:

• Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
• Organisation skills and an ability to manage own workload
• An ability to work on own initiative yet be a key part of a team
• Be a natural problem solver
• Positive outlook and an ability to work well under pressure
• A desire to succeed within a KPI focussed environment working to realistic commercial objectives around patient retention levels is essential as is the ability to work autonomously if required

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Releasing of appropriate assessment slots as made available by clinical leadership colleagues
• Being the liaison point between senior secretaries and clinical colleagues ensuring clinical resource is utilised appropriately
• Provide weekly data suites on any identified clinical time that may be utilised (as authorised by clinical leaders) to support fulfilment objectives
• Provide data packs for the contracts co-ordinator to ensure reporting is robust at all times (data can be supported by data analyst role)
• Helping support the Contracts Coordinator where possible and covering for annual leave and sickness
• Managing the clinical absences inbox and ICB inbox
• Assisting with the onboarding of new clinicians
• Be a part of the team that delivers the ADHD360 culture

SAFEGUARDING RESPONSIBILITIES:

ADHD360 is committed to safeguarding and promoting the welfare of children, young people, and adults. Safeguarding is everyone’s responsibility, and all employees are required to act in such a way that always safeguards the health and wellbeing of children, young people, and adults that you may come into contact with during your work. To fulfil these duties, you will be required to participate and attend appropriate mandatory training to recognise the signs and symptoms of abuse and how to respond to these signs and symptoms. All employees are required to adhere to local and national safeguarding policies and guidance. All employees must also ensure that they understand and act in accordance with this clause. If you do not understand exactly how this relates to you personally, then you must ensure that you seek clarification from your line manager or refer to the company Safeguarding policy. Equally, all managers have a responsibility to ensure that their team understand their individual responsibilities regarding the safeguarding of children, young people and adults.
Job Type: Full-time
Pay: £29,987.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Nettleham, LN2 2LL: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Nettleham, LN2 2LL
Application deadline: 18/06/2025
Reference ID: Full/Jun25
Expected start date: 14/07/202