EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate (Graduate degree preferred)
• 10+ years relevant experience developing a variety of platforms
• Experience with Cisco contact center technology platforms
• Cloud based architecture capabilities specific to contact center – Google (Costumer Engagement Suite) & AWS (Connect)
• Strong ability to think outside of the box and be a bigger thinker with regards to solutioning
• Knowledge of major contact center industry offerings
• Knowledge of Contact Center ancillary applications such as call recording
• Proven ability to own the design for a multi-domain initiative that will align with both initiative requirements and provided standards
• Experience with multi-cloud service integrations
• Extensive experience in designing for a highly regulated environment, with security and auditability as table stakes
• Experience defining cross vendor integration architectures
• Demonstrated ability to support both self-serve and assisted solutions across both voice and messaging channels
• Proven ability to navigate a complex business and technology landscape
• Experience with Cisco Contact Centre technology stacks is a definite asset

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details