THE OPPORTUNITY

We’re seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale. You’ll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the #1 app in the Shopify ecosystem.
This role sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver. You’ll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively.

ESSENTIAL REQUIREMENTS

• Full-stack development experience with proven ability to ship production applications
• Strong API development expertise including REST, GraphQL, and third-party integrations
• Proficiency in JavaScript, HTML, and CSS with modern framework experience
• Database design and implementation experience (SQL and NoSQL)
• Experience building and deploying scalable web applications in production environments
• Understanding of RESTful API design principles and microservices architecture
• Strong analytical and problem-solving abilities with attention to system performance
• Excellent communication skills with both technical and business stakeholders

PREFERRED EXPERIENCE

• Ruby on Rails proficiency (our primary backend framework)
• Intercom platform and API experience or similar customer communication platforms
• AI/ML technologies knowledge and practical implementation experience
• Jira, support tools, and workflow automation experience
• Shopify ecosystem and API familiarity (we’re deeply integrated with Shopify)
• E-commerce or SaaS environment background with understanding of customer support operations
• Data visualization and analytics tools experience
• Distributed systems and cloud architecture experience
  Please don’t hesitate to apply if you miss a few criteria but you believe you can make a strong impact.

WHAT MAKES THIS ROLE SPECIAL

High-Impact Development: Every system you build directly affects customer satisfaction and business growth. Your technical solutions will be measured by real business outcomes.
Cutting-Edge AI Integration: Work at the forefront of AI implementation, optimizing and enhancing Intercom’s Fin AI to achieve industry-leading automation rates while maintaining quality.
Scalable Architecture: Build systems designed to scale without proportional resource increases - the ultimate engineering challenge of doing more with less.
Full Ownership: Take end-to-end ownership of internal platforms, from conception through deployment and ongoing optimization.