Responsibilities

• HITL Reviewer Interface: Design and build the operations reviewer queue interface, incorporating high-resolution native document image displays, extracted field overlays with per-field confidence indicators, clear exception reasoning, and optimized keyboard-shortcut workflows
• AgentOps Dashboard: Build and maintain real-time operational dashboards that consume Azure Monitor metrics and Log Analytics data to track STP (Straight-Through Processing) rates, HITL rates, token consumption, and latency metrics (P50/P95/P99)
• System & API Integration: Establish secure communication between AI core services and core banking apps via the AWA Conversation Orchestrator backend API. Connect applications to APIM-governed LLM endpoints and Orkes Conductor job status APIs
• Internal Tooling & Portals: Build and maintain the AWA Use Case Manifest authoring tool, the Prompt Management System (PMS) UI, and ground-truth annotation interfaces used by the operations team for test data preparation
• Performance & Accessibility Optimization: Ensure all web interfaces meet institutional accessibility standards, optimize application performance for lower-bandwidth branch locations, and implement graceful error handling for AI pipeline latency
• Design System Maintenance: Build and maintain a unified, consistent AWA component library and design system across all interfaces, ensuring strict alignment with corporate brand guidelines
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