LOCATION REQUIREMENTS

Remote, USA – work from home

WHY THIS JOB IS EXCITING

We are seeking an experienced Full Stack Developer to design, develop, and maintain integrations between IT Service Management (ITSM) platforms in alignment with ITIL best practices. The ideal candidate will have a strong background in Development, Automation, RESTful API Integration, and ITSM workflows, ensuring seamless data flow and functionality across systems while enhancing IT service delivery.

QUALIFICATIONS:

• Education :
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Experience :
• 3-5 years of experience in ITSM tool development and integration.
• Proficiency in at least one ITSM platform (e.g., ServiceNow, Jira Service Management).
• Technical Skills :
• Strong programming skills in languages like Python, Ruby, JavaScript, or Java
• Demonstrable experience with developing and administering highly integrated systems that maintain state across workflows and tools
• Experience with and knowledge of CI/CD Processes and Strategies.
• Expertise in REST/SOAP APIs, JSON, and XML.
• Familiarity with integration tools like Mulesoft, Dell Boomi, or Azure Logic Apps.
• Knowledge of ITIL processes and frameworks.
• Soft Skills :
• Strong problem-solving and troubleshooting abilities.
• Excellent communication skills to collaborate with cross-functional teams.

PREFERRED SKILLS:

• Experience with message queuing systems (e.g., RabbitMQ, Kafka).
• Certifications in ITIL (e.g., ITIL Foundation) or specific ITSM tools (e.g., ServiceNow Certified Developer).Knowledge of cloud platforms and hybrid IT environments.

• Design and Development :
• Build, test, and deploy integrations between ITSM platforms (e.g., ServiceNow, ConnectWise, BMC Helix, JIRA, Freshservice, etc.) using APIs, web services, and middleware tools.
• Create and manage workflows, automation scripts, and data transformations to align with ITIL principles.
• Requirements Gathering :
• Collaborate with stakeholders to understand business needs, data requirements, and ITIL processes like Incident, Change, Problem, and Configuration Management.
• Platform Expertise :
• Configure ITSM tools for integration points, including ticket synchronization, asset management updates, and event monitoring systems.
• Implement Single Sign-On (SSO) and other identity management integrations.
• Quality Assurance :
• Develop test plans for integration workflows, ensuring data integrity and system reliability.
• Troubleshoot and resolve integration issues, minimizing downtime and disruptions.
• Documentation and Compliance :
• Maintain comprehensive documentation for all integrations, including workflows, code, and system configurations.
• Ensure compliance with ITIL frameworks and organizational policies.
• Continuous Improvement :
• Identify opportunities to optimize integrations, improving performance and scalability.
• Stay updated on ITSM platform updates, industry trends, and new technologies.