• Company: Federal Express Corporation AMEA
• Category: Professional
• Employment Type: Full Time
• Worker Sub-Type: Regular
• Scheduled Weekly Hours:
• Posting End Date:
• Remote: No
• Location: Hyderabad, Telan 500032, India

DESCRIPTION

Responsible for designing and implementing user-facing features, developing server-side logic and databases, integrating third-party APIs, conducting testing and debugging, deploying applications, implementing security measures, optimizing performance, and collaborating with cross-functional teams to ensure alignment with project requirements.

• Liaison to our business architect to Plan, design, implement, and support IP-based call canter solutions.
• Develop and implement the technical architecture and physical design of the network.
• Analyse the existing voice and data networks and recommend solutions.
• Participate in various projects intended to continually improve/upgrade converge of Telephony platform.
• Provide day-to-day support for incidents, including managing and resolving problems and implementing change management processes.
• in debugging, troubleshooting of IP signalling traffic flows, Wireshark log with a focus on analysing SIP headers.
• Identify and capitalize on opportunities to enhance system and application performance, including automating manual system tasks.
• Provide expertise API Integration and Data flows.
• Mentor team members in Cloud Native Build and Technical Tenants
• working experience in Agile methodologies
• Have ability to explain complex technical solutions to non-technical stakeholders
• Good understanding and ability of stakeholder management
• Escalation points for Blockers
• Tactical - Keeping your own Core Development Skills honed/practiced (10%-40%).

MANDATORY SKILLS

• Cisco
• Genesys

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in computer science, engineering, information Systems and/or equivalent formal training or work experience.
• Twelve (12-15) years equivalent work experience in information technology or engineering environment.
• A related advanced degree may offset the related experience requirement.
• CCIE or CCNP or CCDP certification preferred
  Education: Bachelor’s degree or equivalent in Computer Science, Electrical / Electronics Engineering, MIS or related discipline
  Experience: Relevant work experience in both front-end and back-end application design and development based on the following number of years:
  Associate: Prior experience not required
  Standard I: Two (2) years
  Standard II: Three (3) years
  Senior I: Four (4) years
  Senior II: Five (5) years

Knowledge, Skills and Abilities

• Fluency in English
• Accuracy & Attention to Detail
• Analytical Skills
• Problem Solving Skills
• Microsoft Office & PC Skills
• Numerical Skills

• Liaison to our business architect to Plan, design, implement, and support IP-based call canter solutions.
• Develop and implement the technical architecture and physical design of the network.
• Analyse the existing voice and data networks and recommend solutions.
• Participate in various projects intended to continually improve/upgrade converge of Telephony platform.
• Provide day-to-day support for incidents, including managing and resolving problems and implementing change management processes.
• in debugging, troubleshooting of IP signalling traffic flows, Wireshark log with a focus on analysing SIP headers.
• Identify and capitalize on opportunities to enhance system and application performance, including automating manual system tasks.
• Provide expertise API Integration and Data flows.
• Mentor team members in Cloud Native Build and Technical Tenants
• working experience in Agile methodologies
• Have ability to explain complex technical solutions to non-technical stakeholders
• Good understanding and ability of stakeholder management
• Escalation points for Blockers
• Tactical - Keeping your own Core Development Skills honed/practiced (10%-40%)