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Full stack Developer- Telephony at Ford Motor Company

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

NICE CXone, REST APIs, Cloud Migration, SIP, VoIP, WebRTC, Salesforce Open CTI, Agile, Scrum, IVR, ACD, Omnichannel, Solution Architecture, API Integration, Telecom Networking, Technical Product Management

Industry

Motor Vehicle Manufacturing

Description

* Define integration requirements between NICE CXone and core business applications (e.g., Salesforce, MS Dynamics, internal CRMs, and ticketing systems) using CXone APIs and pre-built connectors. * Collaborate with engineering teams to leverage NICE CXone REST APIs for custom reporting, real-time data feeds, and automation.

Responsibilities

The role involves defining integration requirements between NICE CXone and core business applications like Salesforce and MS Dynamics. You will collaborate with engineering teams to leverage APIs for custom reporting, automation, and a seamless omnichannel customer experience.