JOB POST SUMMARY

Pay: €14.00-€15.00 per hour

Job Description

• Responsible for the operation of the switch board and redirect calls in a professional and courteous manner
• Maintaining an organized office
• Proficient use of MS office and experience using Strandum an advantage
• Completing all the paperwork involved in admitting and discharging Residents
• Imputing residents details files to ensure all are up to date
• Receiving and recording cash receipts. Issuing receipts to customers
• Coordinating incoming and out coming mail
• Refer any queries regarding bed vacancies to the relevant manager
• Filing residents details and archiving old files
• Ordering any supplies using the Company purchasing system
• Co-ordinate complaints handling and compliance with Complaints policy
• HR Support for Staff Audit File

Qualifications and Skills;

• QQI/FETAC qualification OR relative experience in a similar environment.
• Prior experience as a receptionist or in related field.
• Consistent, professional dress and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Professional, caring and empathetic nature.
• Be comfortable working in a sometimes, challenging environment

Education:

• Advanced/Higher Certificate (required

Experience:

• Administration: 1 year (required

• Working with all departments and providing the best possible customer care and administration support.
• Providing a friendly environment where queries are handled professionally and with confidentiality.
• All employees are expected to honour the privacy of the resident.
• Respect for the individuality, dignity, autonomy and empowerment of the resident must underpin all activities and interactions undertaken during the course of their duties

Key Responsibilities

• Ensuring that ones personal demeanour, attitudes and interactions are at all times professional in approach
• Practice and promote Nursing home guidelines on hand washing and Infection Control to protect oneself and others
• Adherence to guidelines on Absenteeism Lateness and sickness

Job Description

• Responsible for the operation of the switch board and redirect calls in a professional and courteous manner
• Maintaining an organized office
• Proficient use of MS office and experience using Strandum an advantage
• Completing all the paperwork involved in admitting and discharging Residents
• Imputing residents details files to ensure all are up to date
• Receiving and recording cash receipts. Issuing receipts to customers
• Coordinating incoming and out coming mail
• Refer any queries regarding bed vacancies to the relevant manager
• Filing residents details and archiving old files
• Ordering any supplies using the Company purchasing system
• Co-ordinate complaints handling and compliance with Complaints policy
• HR Support for Staff Audit Files

Health and Safety Awareness

• Adherence to precautions identified in the infection control policy
• Application of ‘Manual Handling’ Techniques as trained
• Compliance with fire safety regulations
• Compliance with the Safety statement with emphasis on ergonomics
• Reporting any defects in equipment

Communication and Relationships

• Directing any queries regarding residents welfare to the Nursing staff
• Working as part of the team
• Attending Department meetings as required
• Aware of all internal memos and directives by management
• Maintaining an open and honest relationship with all departments including the kitchen, Activities, Maintenance, finance, Human Resources

Administration and Continuous Improvement

• Attending mandatory training and other training as directed
• Attending probationary meetings in the first 6 months of service with the faciliy
• Aware of all policies and any changes or amendments that are made to the policies
• Contributing to own personal development and attending training and development where needed

Demonstration of Values
All employees should continually promote legacy of company culture through demonstrating its values Competence, integrity and ethics, teamwork and communication.
Confidentiality
It is a condition of employment that staff will not disclose any information obtained during the course of their work other than to those entitled to receive it.
Variation to duties
You may be required to undertake other duties as may reasonably be expected of you within the scope of the post.

Qualifications and Skills;

• QQI/FETAC qualification OR relative experience in a similar environment.
• Prior experience as a receptionist or in related field.
• Consistent, professional dress and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Professional, caring and empathetic nature.
• Be comfortable working in a sometimes, challenging environment.

What we offer:

• Free Garda Vetting
• Free parking
• Continuous professional development
• Opportunities for promotion within the expanding group
• A rewarding working environment, with support from supervisors and managers

Job Type: Full-time

Benefits:

• Bike to work scheme
• Employee assistance program
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Education:

• Advanced/Higher Certificate (required)

Experience:

• Administration: 1 year (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Job Type: Full-time

Benefits:

• Employee assistance program

Schedule:

• Day shift
• Monday to Friday

Work Location: In perso