Full Time - Asset Protection Agent - Day at Lowe's Companies, Inc.

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shrink Awareness, Theft Deterrence, Surveillance Monitoring, External Theft Apprehension, Internal Investigations, Case Management, Physical Security Systems, Customer Service, Risk Mitigation, Conflict Resolution

Industry

Retail

Description

What You Will Do • Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs. • Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. • Deliver SMART customer service and ensure associates have the resources to do the same. • Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. • Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. • Conduct external theft apprehensions and interviews in accordance with laws and company policy. • Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings. • Assist in internal investigations and provide evidence when needed. • Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers. • Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk. • Respond effectively to potentially violent situations, ensuring safety and composure. • This role may be assigned additional duties and responsibilities in support of business needs. Minimum Qualifications • High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention) • Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs • Ability to stand, sit, and perform job duties for extended periods • Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance • Generally scheduled for 40 hours per week; additional hours may be required based on business needs • Requires morning, afternoon, and evening availability on any day of the week • If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position • National certified training program (e.g., Wicklander-Zuwalski or Reed training) • Professional accreditation (e.g., APQ, APC) or equivalent experience Preferred Skills/Education • Associate degree in Psychology, Criminal Justice, or related field • 1-2 Years experience conducting retail investigations • 1-2 Years experience using physical security systems (CCTV, EAS) • Experience investigating Organized Crime and asset protection cases • Investigating Organized Crime and asset protection cases About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. We’re glad you’re interested in building your career with us. Lowe’s is dedicated to service, which begins with serving our associates. Lowe’s team members enjoy exceptional benefits and opportunities to grow their skills. Apply today and start your career on a strong foundation. Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 35 home improvement company serving approximately 20 million customers weekly in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

Responsibilities

The agent is responsible for monitoring store activity via surveillance and physical patrols to detect and prevent theft and fraud. They conduct investigations, perform apprehensions, and train staff on shrink awareness and security protocols.