Location: Waltham, MA + Nearby Cities (Local Travel Required)
Type: Full-Time
Pay: Starting rate of between $20–$24/hour based on experience (competitive against local industry norms)
Hours: M-F between 7:00am to 3:30pm with flexibility to shift start and end times based on business needed and two weekends per month. (When you work a weekend, you can request a day off during the week or work shorter days and shift your schedule around throughout the week so you have at least 24 hours off in between your shifts)
Perks: Paid Time Off, Cell phone and Tech stipends, Company vehicle after 3 months, Pet First Aid and CPR Certification, Fear Free Certification, opportunity to pursue dog training certification after 6 months

JOB DESCRIPTION:

Reports To: Owner / General Manager
Manages: Managers & Team Leads
Do you love animals, people, and making sure everything runs like clockwork? Pawsitive Dawg Walking and Pet Sitting is looking for an Assistant General Manager (AGM) who can balance hands-on pet care with big-picture leadership, overseeing managers, tracking projects, and ensuring our standards are consistently met.
We are a force-free, fear-free pet care company serving Waltham, MA and surrounding areas. Our mission is to provide exceptional care that nurtures the physical, emotional, and social wellbeing of pets while supporting a happy, collaborative team.
This role blends pet care services, team leadership, and operational management, offering a clear growth path into advanced certifications and leadership development.

Pet Care Services (60%+ of Role): Provide dog walking, dog sitting, cat sitting, and small critter visits while delivering consistent, compassionate, and safe care following fear-free principles, building trusting relationships with pets and clients, and stepping in for last-minute or emergency coverage when needed.
Weather Warrior: Walk dogs for 15 minutes up to an hour in all New England weather conditions, covering up to 6 miles/day; travel to and from cat visits regardless of weather
Pet Care Duties: Feed pets, administer medications, clean litter boxes, pick up pet waste, clean up accidents/vomit, and engage pets in enrichment or play
Animal Advocate: Give every pet your full attention; ensure cats are visually accounted for before leaving; provide safe and positive walking/hiking experiences for dogs
Safety First: Keep pets safe and secure at all times; ensure client homes are locked and secure
Clean & Green: Properly dispose of all pet waste to maintain a safe, clean environment
Daily Updates: Provide visit notes and at least one photo in our scheduling app after each service to confirm completion and share updates
Management and Operations (<40% of Role): Oversee managers, team leads, and daily operations to ensure projects and goals are met, provide guidance and quality control for staff, manage scheduling and administrative needs, and maintain clear, positive communication with clients to deliver exceptional service.

Leadership & Project Oversight

• Supervise all Managers and Team Leads to ensure projects and goals are completed on time
• Track and report progress on company-wide initiatives, ensuring accountability and quality outcomes
• Facilitate clear communication across departments and help remove operational roadblocks
• Step in as acting manager when coverage or guidance is needed

Team Support & Quality Control

• Be the daily go-to for managers and team members needing support or guidance
• Shadow staff for quality checks and provide constructive, encouraging feedback
• Assist with training and onboarding new team members to company standards
• Promote a positive, growth-minded team culture

Scheduling & Administrative Support

• Monitor daily schedules and ensure adequate coverage, including weekends and holidays
• Assist in planning for high-volume periods and coordinating resources accordingly
• Maintain accurate internal records, documentation, and operational checklists

Client Communication

• Respond to client messages with warmth, clarity, and professionalism
• Coordinate visit details, follow-ups, and service adjustments
• Help strengthen long-term client relationships through exceptional service