Peacehold is seeking a dedicated, full-time administrative Associate to join our team. We’re looking for someone with excellent organizational abilities and a strong commitment to delivering high-quality work.
Professionalism, empathy, and reliability are central to our principles. We want someone who takes pride in their responsibilities, approaches every interaction with compassion, and is eager to help us maintain the exceptional level of service our families expect.
In this role, you’ll be the first point of contact—listening attentively, collecting information, answering inquiries, resolving issues, and providing support with patience, accuracy, and a calm, welcoming demeanor.

CORE SKILLS/QUALIFICATIONS:

· High School diploma required; post-secondary school diploma, preferred
· A minimum of five years of previous administrative management or clerical experience (Required)
· Excellent verbal and written communication skills, including active listening and clear articulation
· Strong interpersonal skills to ensure positive interactions with families
· Analytical and problem-solving abilities to diagnose issues and recommend solutions
· Conflict resolution skills and the ability to deescalate challenging situations
· Multitasking and organizational skills to manage multiple inquiries efficiently
· Time management skills to respond promptly and prioritize tasks
· Technical proficiency with customer service tools, including MS Office
· Minimum typing 50 wpm
· A professional and compassionate telephone manner
· Can work well independently and as part of a team
· Promotes a customer-focused culture in alignment with the company’s core values and guiding principles

Please refer the Job description for details