Full Time - Back End Clerk - Day at Lowe's Companies, Inc.

Mechanicsville, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inventory Management, Vendor Communication, Return Processing, Safety Compliance, Hazardous Material Handling, Data Entry, Problem Solving, Team Collaboration, Report Generation, Product Knowledge, Time Management, Organization, Attention to Detail, Sales Support, Equipment Operation

Industry

Retail

Description

Key Responsibilities Customer Service Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary Demonstrates sincere appreciation to customers Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs Ensures to meet the customers’ needs during a return by properly refunding the return and helping find the correct product for replacement Works closely with Production Office team to ensure timely processing of RTMs for labor, product, and vendor/manufacturer reimbursements for installed projects Maintains positive vendor relationships while managing difficult conversations about performance of the vendor’s products and services In-Stock Completes Centralized Return to Vendor (CRTV) program which includes all packaging, shipment creation and inventory transfers to the Reverse Logistics Center (RLC) Completes Return to Manufacturer (RTM) program which includes all paperwork, packaging, vendor contact, and credit Processes and returns damaged, discontinued, defective, out-for-repair, special order and vendor buy-back merchandise by CRTV and/or contacting appropriate vendors according to policies and procedures Returns refunded merchandise to the sales floor Generates and monitors reports including weekly cleared list, damaged on-hand list, and out-for- repair list Follows up on Store Inventory, RTVs/Buybacks, Weekly Cleared RTM Store Exception, and Out-For-Repair reports Orders parts of products that are missing and necessary for assembly Coordinates with drivers and receiving team to ensure merchandise is accessible quickly to customers and order pick-up Assists in unloading trucks and moves pallet jacks to proper place to help in receiving products efficiently Clean and Safe Stores Validates items being carried in and out of the store when appropriate Checks returned products against the Materials Safety Data Sheet (MSDS) to determine if they require placement in the hazmat cage and logs any hazardous materials/products into the hazmat cage Assures proper storage, clean-up, and disposal of all hazardous materials Participates in recycling programs and Hazmat, equipment, and safety training as required Ensures doors and gates are secured or monitored when open Uses box bailer to compress cardboard that is sent to receiving Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) In addition to the above responsibilities, this individual is held accountable for other duties as assigned Required Qualifications Ability to obtain sales related licensure or registration as may be required by law Preferred Qualifications 1 year of experience processing and filing merchandise receiving paperwork 1 year of experience with store inventory receiving and administration 6 months of experience in warehouse data entry/bookkeeping 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment 6 months of retail experience accepting or processing returns Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. We’re glad you’re interested in building your career with us. Lowe’s is dedicated to service, which begins with serving our associates. Lowe’s team members enjoy exceptional benefits and opportunities to grow their skills. Apply today and start your career on a strong foundation. Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 35 home improvement company serving approximately 20 million customers weekly in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

Responsibilities

The Back End Clerk is responsible for providing exceptional customer service, processing returns, and managing inventory. This role also involves maintaining safety standards and ensuring a clean store environment.