Full-Time Che Figata Lead Server at CityGate Hospitality

Naperville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

13.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Service Standards, Wine Pairing, Leadership, Team Training, Guest Relations, Micros Simphony POS, Multitasking, Problem Solving, Communication, Upselling Techniques, Cash Handling, Italian Cuisine Knowledge

Industry

Hospitality

Description

If you strive to be "The Best", we want to hear from you! Apply today at www.citygatehospitality.com/careers [http://www.citygatehospitality.com/careers] and be sure to take advantage of the $250 signing bonus we're offering for this position! *90 Day Waiting Period Applies! Location: Hotel Arista Department: Che Figata Reports to: F&B Manager Status: Hourly Non-Exempt Compensation Range: $12-13/hour plus gratuity, commensurate with experience and education. Guaranteed rate of $30/h offered during service times. Age Requirements: Must be 21+ Additional Requirements: Must be available all nights, holidays and weekends. Nestled among the premier dining outlets connected to Hotel Arista, Che Figata delivers an unforgettable Italian dining experience with an open kitchen, food bar, brick oven, fresh-made pastas, living herb wall, and a vibrant Italian market. At Che Figata, we bring Italy to Table—celebrating the authenticity and simplicity of classic Italian and Mediterranean cuisine. Every dish begins with the freshest ingredients, crafted from scratch with passion and precision. We don’t just serve meals—we share our love for Italian food, wine, and culture. Be part of something bold, fresh, and full of flavor. Join the team where every day is “Totally Awesome!” Discover Che Figata - The Best Naperville Italian Restaurant | Authentic Italian Cuisine | Visit Us… [https://www.chefigatakitchen.com/] Role Summary: Our Lead Servers play a critical role in delivering elevated dining experiences by combining polished, attentive service with deep knowledge of Italian cuisine and fine wine. This position not only sets the standard for exceptional guest service but also provides leadership and training to fellow team members. Lead Servers are responsible for serving guests efficiently and graciously, while demonstrating comprehensive knowledge of our food and beverage menus to create personalized, memorable experiences. Responsibilities: 1. Completes all opening, closing, and running side work. 2. Attends all pre-shift meetings. Leads pre-shift meetings with the team upon request. 3. Delivers exceptional, intuitive service to guests in alignment with restaurant standards. Provides VIP guests with personalized service and attention to detail of their needs. 4. Guides guests through the menu with confident knowledge of Italian cuisine, chef specialties, seasonal offerings, and wine pairings. 5. Maintains expert-level knowledge of the restaurant’s award-winning wine list, assisting with recommendations and pairing selections. 6. Oversees daily floor operations and act as point of contact for all front-of-house service matters during the assigned shifts. 7. Supports and mentors servers, ensuring consistent service standards, pacing, and professionalism. 8. Communicates effectively with kitchen and management teams to ensure seamless service flow. 9. Upholds restaurant ambiance and cleanliness, ensuring all settings meet luxury brand expectations. Sets up tables according to Che Figata standards of service. 10. Handles guest concerns or service recovery situations with grace and urgency. 11. Assists with server training, onboarding, and continuing education, especially regarding wine knowledge and upselling techniques. 12. Follows safety and sanitation policies 13. Abides by all requirements pertaining to the sale of alcoholic beverages. 14. Understands applicable emergency procedure and evacuations. 15. Collects and reports tips at the end of the assigned shift. 16. Ensures checks are presented to guests in a timely manner and payment is obtained, reporting any difficulties to management. 17. Settles-up with management at the end of each shift providing a detailed POS report from the system including cash due as per the report as well as approved vouchers for any comps or house charges. 18. Understands and follows all cash handling rules and regulations. 19. Performs related duties as assigned. Performs related duties as assigned.*This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Minimum Qualifications: Education 1. High school diploma or equivalent education 2. Previous training in liquor, wine, and food service 3. Naperville & Illinois BASSET certification is required 4. Illinois Food Handler Certification is required 5. Prior completion of a formal wine training program (sommelier or WSET) Experience 1. 3 -5 Years of upscale dining experience in a similar restaurant or hotel environment. 2. A strong understanding of luxury service standards. 3. Previous working experience with Micros Simphony POS. 4. Strong leadership and communication skills with a guest-first mindset. 5. Advanced wine knowledge and passion, experience working with Italian wines 6. Ability to multitask in a fast-paced, detail-oriented environment. 7. Experience using POS systems and basic administrative functions (e.g., shift reports, guest notes). 8. Flexibility to work nights, weekends, and holidays as needed. Skills 1. Excellent verbal and written skills. 2. Ability to train and coach others. 3. Neat and clean appearance. 4. Ability to work in a team environment. 5. Must have problem solving abilities, and the ability to compute basic arithmetic. 6. Must have a flexible schedule and be available to work nights weekends, and holidays. Physical Requirements 1. Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation 2. Must be able to bend, stoop, squat, and stretch to fulfill job duties 3. Must be able to lift up to 30 lbs regularly, and up to 50 pounds on occasion. Benefits Offered: The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process. 1. Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election 2. Basic Life & AD&D - 100% employer paid 3. Short-Term Disability - 100% employer paid 4. Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election 5. 401(k) Plan & Matching Program 6. Employee Assistance Program 7. Paid Leave Time (up to 40 hours/year) 8. Paid Time Off (PTO) 9. 9 Paid Holidays/Year 10. Paid Jury Duty Time 11. Paid Bereavement for immediate family members 12. Partially-Paid Parental Leave 13. Hotel/Restaurant Discounts 14. Pet Insurance 15. Incentive Programs We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify

Responsibilities

The Lead Server delivers high-end dining experiences by combining expert knowledge of Italian cuisine and wine with polished service. They also provide leadership, mentorship, and training to the front-of-house team while overseeing daily floor operations.