Qualifications & Experience:

• Educated to Leaving Certificate Level or equivalent
• Person Specification:
• Accurate data entry and keyboard skills.
• Previous experience of working within an acute/clinical setting desirable.
• Self-directed and an ability to work independently
• Diplomatic and tactful with the ability to build and maintain relationships
• A team player with an open and flexible attitude
• Excellent communication skills – written and verbal
• Proficient in the use of Microsoft Office suite
• Open to change and able to adapt to an ever-changing work environment
• Ability to identify potential difficulties and formulate solutions
• Be of good character
• Fluency in written and spoken Englis

• Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode all through the Admissions process.
• Ensures that the patient is properly identified and that all records including patient wrist band, medical record and computer record match, and are verified as correct by the patient.
• Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving the Admissions Department. Ensures that all excess payments are deducted as necessary.
• Rotates between reception, admissions, operations (including scheduling patient admissions, cancellations, time changes and pre-admission of patients) as required. Verifies patient’s insurance details as required.
• Performs switchboard duties and answers the telephone professionally and according to policy.
• To ensure the seamless administration of the patient admission from first contact to handover to clinical colleagues.
• Treats colleagues, patients, families and visitors with dignity and respect at all times.
• Drive quality and ensure it is compliant to relevant standards. Reception duties as part of your duties ensuring all calls and queries are answered.
• Admissions of patients to Inpatient Ward and Day ward.
• Preparing charts for following day and ensuring letters are filed in charts.
• Maintain an awareness of the privacy of patients in relation to all activities.
• Create a culture of accountability openness to change; respect for the individual and Teamwork that supports the achievement of our goals.
• Actively participate in the Clinic’s accreditation programme and the ethos of continuous quality improvement and implement and maintain procedures in the department.
• Ensure incidents, near misses, involving patients and staff are documented and reported in accordance with the Clinic’s procedures and guidelines.
• Advise theatre staff of any changes to theatre list regarding additional cases, cancellations etc.
• Effective communication with all personnel contributing to patient care within the clinic.
• Liaise effectively with all members of the multi-disciplinary team to ensure that care delivery is patient focused and of the highest standard.
• Demonstrate initiative and be receptive to new ideas and development.
• Display qualities of leadership and good communication with all users of service and other service providers.
• Welcomes change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.
• Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.

Qualifications & Experience:

• Educated to Leaving Certificate Level or equivalent
• Person Specification:
• Accurate data entry and keyboard skills.
• Previous experience of working within an acute/clinical setting desirable.
• Self-directed and an ability to work independently
• Diplomatic and tactful with the ability to build and maintain relationships
• A team player with an open and flexible attitude
• Excellent communication skills – written and verbal
• Proficient in the use of Microsoft Office suite
• Open to change and able to adapt to an ever-changing work environment
• Ability to identify potential difficulties and formulate solutions
• Be of good character
• Fluency in written and spoken English

Equal Opportunity Statement and Benefits