QUALIFICATIONS & EXPERIENCE:

Education and Experience:

• Educated to Leaving Certificate Level or equivalent

OVERVIEW OF ROLE:

The UPMC Sports Surgery Clinic Radiology Department provides a range of Diagnostic services which include MRI, X-ray, CT and Ultrasound.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode.
• To ensure the seamless administration of the patient episode from referral to scheduling/handover to clinical colleagues.
• Ensures that the patient is properly identified and that all records match, and are verified as correct by the patient.
• Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving Radiology Reception Ensures that all payments are deducted as necessary.
• Rotates between reception and call centre as required.
• Schedules patients as per requests. Seeks clinical advice as necessary.Verifies patient’s insurance details.
• Answers the telephone professionally and according to policy.
• Supports the retention of staff by contributing to the creation of a healthy work environment that supports teamwork.Treats colleagues, patients, families and visitors with dignity and respect at all times.
• Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues.
• Ensures a quality service for patients and families by being flexible with assignments and in providing staff coverage.
• Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.
• Communicates effectively and efficiently with patients, families and colleagues. Addresses patient/family concerns/complaints immediately and seeks assistance as necessary.
• Contributes to team meetings and offers solutions to problems as they arise.
• Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.
• Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic.
• Follows all clinic policies and procedures.