Full-Time Collector Position - Credit Union at Firelands Federal Credit Union

Sandusky, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Negotiation, Communication, Detail-Oriented, Organizational Skills, Time Management, Computer Proficiency, Microsoft Office, Customer Service, Accounts Receivable, Problem Solving, Dispute Resolution

Industry

Banking

Description

💼 Now Hiring: Collections Specialist (Collector) 💼 Turn Conversations into Resolutions — Join a Team That Gets Results We’re seeking a driven and detail-oriented Collector to assist our members in resolving outstanding balances while preserving positive relationships. This isn’t just about collecting payments — it’s about delivering solutions, building trust, and making an impact. 🚀 WHAT YOU’LL DO * Contact customers regarding past-due accounts via phone, email, and written correspondence * Negotiate payment arrangements and provide tailored solutions * Maintain accurate documentation of all collection activity * Review accounts to identify trends and recommend next steps * Collaborate with internal departments to resolve disputes and discrepancies * Meet or exceed monthly performance goals ---------------------------------------- 💡 WHAT YOU BRING * 1+ year of collections, accounts receivable, or customer service experience preferred * Strong communication and negotiation skills * Confidence handling objections and difficult conversations * Detail-oriented with strong organizational skills * Ability to work independently and manage time effectively * Computer proficiency (Microsoft Office experience a plus) What We Offer: Firelands Federal Credit Union is always in search of service-oriented employees with great attitudes! We recognize the importance of investing in our employees and offer an excellent benefits package. * Volunteer Time Off * Credit Union Membership * Competitive Salary * Paid Time Off * Paid Holidays & Birthday * Bereavement Pay * 401(k) Retirement Plan * Employer Paid Pension Plan * Group Health Insurance * Prescription Card * Dental and Vision Plan * Flexible Spending Account / Health Savings Account * Employer Paid – Group Life Insurance * Employer Paid - Short Term Disability Insurance * Employer Paid - Long Term Disability Insurance * Tuition Reimbursement * Gym Reimbursement

Responsibilities

The Collector will contact customers regarding past-due accounts through various channels to negotiate payment arrangements and provide tailored solutions. This role also involves maintaining accurate documentation of all collection activity and collaborating internally to resolve disputes.