Full Time Customer Service 8am - 4pm Wed - Sunday at Park Place Parking & Fast Park and Relax

Linthicum, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

16.0

Posted On

26 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, Decision-Making, Math Skills, Computer Skills, Traffic Management, Conflict Resolution, Record Keeping, Adaptability, Teamwork, Stress Management, Parking Procedures, Equipment Operation, Map Reading

Industry

Travel Arrangements

Description

Job Details Job Location: BWI Fast Park - Linthicum Heights, MD Position Type: Full Time Education Level: None Salary Range: $15.00 - $16.00 Hourly Travel Percentage: None Job Shift: Day Job Category: Customer Service Description FAST PARK & RELAX Parking Guest Ambassador SHIFT 8AM - 4PM WEDNESDAY - SUNDAY PLEASE COMPLETE THE APPLICATION/SERIOUS INQUIRIES ONLY Job Purpose: - To efficiently manage and coordinate the parking operations within a designated area, ensuring smooth traffic flow, maximizing parking capacity, and providing excellent customer service. This role involves directing vehicles to available parking spaces, monitoring parking activity, enforcing parking regulations and assisting customers with any parking-related inquiries or issues. Key Responsibilities: - Direct incoming and outgoing traffic to available parking spaces, utilizing clear hand signals and verbal communication. - Monitor parking lots to ensure efficient space utilization and prevent congestion. - Enforce parking regulations, including time limits, and prohibited parking zones. - Respond to customer inquiries regarding parking availability, directions, and regulations. - Help customers with parking-related issues, such as lost tickets or vehicle lockouts. - Maintain regular communication with other parking staff to ensure smooth operations. - Operate parking equipment, such as gates, ticket dispensers and payment systems. - Prepare reports on parking activity, including occupancy rates, revenue collected and any incidents. - Maintain a clean and organized work environment, ensuring the safety and security of the parking area. - Perform other related duties as assigned. Employee Benefits: - Medical (PPO or HDHP) - Dental - Vision - HSA (Health Savings Account) - Basic Life / AD&D - Supplemental Life / AD&D - Disability Insurance - EAP (Employee Assistance Program) - 401(k) Retirement Savings Plan - Paid Time Off (“PTO”) - Holiday Pay Qualifications Required Education: - High School Diploma or GED equivalent or an equivalent combination of education and experience. Required Experience: - Minimum of one year of experience in dispatching, customer service or a related field. - Experience handling high-volume phone calls and radio communications. - Experience working in a fast-paced environment and managing multiple tasks simultaneously. Required Skills and Abilities: - Excellent communication skills (verbal and written). - Strong interpersonal skills and ability to maintain professionalism with diverse individuals. - Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently. - Proficient in basic math and computer skills. - Ability to read and interpret maps and directions. - Strong problem-solving and decision-making skills. - Ability to work independently and as part of a team. - Ability to adapt to changing priorities and meet deadlines. - Knowledge of parking procedures (preferred). - Ability to operate two-way radios and other communication equipment. - Ability to maintain accurate records and documentation. - Ability to lift and move up to 25 pounds. - Ability to climb, balance, stoop, kneel, crouch or crawl as needed. - Ability to understand and follow written and verbal instructions. - Ability to communicate effectively in English (both written and spoken). - Ability to pass a background check and drug screening.

Responsibilities

The role involves managing parking operations, directing traffic, and providing customer assistance. Responsibilities include monitoring parking activity, enforcing regulations, and maintaining communication with staff.