Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
Ability to communicate clearly, both written and orally
Fun, friendly, confident personality
Strong problem solving and analytical skills
Exceptional organizational skills
Ability to work collaboratively with fellow colleagues
Ability to interact professionally with our customers
And most importantly, a POSITIVE ATTITUDE!
Responsibilities
Train new service associates and to provide ongoing training where required
Assist customers by phone, in-person or by email with service requests
Set and confirm repair tech appointments with customers
Follow up with customers and vendors on overdue parts
Complete inspections on all Exchanges or upon customer request
Schedule deliveries of Exchanges & Credit Memos
Authorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters)
Enter Exchanges, Credit Memos, Sales and Reselections
Follow up on overdue work orders, Credit Memos, repairs and parts
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