Full Time Customer Service Instant Return Representative at Hertz

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 27

Salary

45000.0

Posted On

09 Nov, 26

Experience

17 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Transportation & Logistics

Description

Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
Resolving customer service concerns and issues professionally and effectively.
Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
Collecting damage costs for minor damages as outlined by company policy and procedures.
Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
Adhering to all company policies and procedures.
Providing directions in a courteous and expeditious manner.
Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.
Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.
Paying extra attention to windshield chip/crack and if detected charge customer when closing rental.
Providing customer with final invoice and explaining all charges in a courteous manner.
Performing any other related duties as assigned by management.

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Responsibilities

Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
Resolving customer service concerns and issues professionally and effectively.
Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
Collecting damage costs for minor damages as outlined by company policy and procedures.
Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
Adhering to all company policies and procedures.
Providing directions in a courteous and expeditious manner.
Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.
Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.
Paying extra attention to windshield chip/crack and if detected charge customer when closing rental.
Providing customer with final invoice and explaining all charges in a courteous manner.
Performing any other related duties as assigned by management.