Full Time Customer Service & Sales Consultant MACKAY at Telstra

Mackay, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Problem Solving, Communication, Teamwork, Tech-Curious, Adaptability, Fast-Paced Environment, KPI Achievement, Consultative Service, Customer Engagement, Solution Development, Learning Agility, Retail Experience, Collaboration, Customer Journey

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 22 Nov 2025 11:59pm Job Title Full Time Customer Service & Sales Consultant MACKAY Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. Job Description Telstra is hiring! We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our Telstra Store Mackay store is hiring Multiple Retail Consultants to join the team on a Full Time basis. Working in a Telstra Retail Store is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within a market leader. It’s a target driven environment, within a team focused on getting you across the latest in tech and gadgets so you can help our customers get connected – faster, better, smarter. What we offer our team members We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Take a look at all that’s on offer and how you can shape your benefits, your way. Below is a snapshot of just some of the cool things we offer: Team performance-related commission, with your first 2 months guaranteed, while you’re getting up and running 30% off Telstra services Continuous training from management, to keep enhancing your skills and helping you grow Telstra SIM card Exclusive discounts and offers across 240 brands and partners 16 weeks paid parental leave for primary and secondary carers What you’ll do As a Telstra Retail Consultant, every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you'll be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will help you to support and provide solutions for our customers. About you You're able to easily build a connection with a variety of new and existing customers You can quickly develop customised solutions for customers You’ve got a drive to reach (and exceed) sales targets and KPIs You’re hungry to learn and grow within the role (and beyond) You have experience in a customer-facing role You love being in a fast-paced, busy retail environment, where you can spin plates, while still providing excellent customer service Full 7 day availability is required Apply now! After you’ve submitted your application, our next step is an assessment supported by our partner, HireVue. Please keep an eye out for their email to move things along. In the meantime, find more about life at Telstra Retail Opportunities at Telstra When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process. We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

As a Telstra Retail Consultant, you will provide exceptional in-store customer service and support customers in identifying the products and services they need. You will be continually trained on the latest technology to enhance your sales approach and customer solutions.