QUALIFICATIONS

• Experience as a Customer Service Supervisor preferred but not essential
• Proficiency in Microsoft Office
• Outstanding communication and interpersonal skills
• Excellent leadership and team management abilities
• Customer-service oriented with a problem-solving attitude
  Job Types: Full-time, Permanent
  Pay: £26,500.00-£28,500.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Day shift

Ability to commute/relocate:

• Glasgow G46 8JH: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (required)

Work Location: In person
Reference ID: CSA F

ROLE

Full-Time (40hrs), 5 days over 7 (9:00-5:30), working every 2nd Saturday on a rota basis.
We are seeking a dedicated Customer Service Supervisor to lead our online customer service team and ensure that our customers receive exceptional service.
You would be joining our small and friendly team at PAGAZZI Head Office in Thornliebank Industrial Estate G46 8JH. We have a lovely working environment with a fully equipped kitchen and TV room with sofas to relax on your breaks. We are also a dog friendly office.
Responsibilities will involve overseeing the customer service process, ensuring that all enquiries and complaints are handled satisfactorily, and managing the customer service team to maintain the highest level of customer satisfaction.
Our ideal candidate is a problem solver and good communicator with an excellent attention to detail.

RESPONSIBILITIES

• Supervise day-to-day operations in the customer service department
• Respond to customer service issues in a timely manner by email, phone and live chat
• Execute and oversee effective customer service procedures, policies, and standards
• Interact with customers on a daily basis, responding to their questions regarding sales and after-care
• Update customer service logs using Microsoft Teams, Excel, Outlook, Shopify and our Integrated Stock System to maintain transparency and accuracy.
• Assist in the training and development of customer service staff
• Liaise with the warehouse team to ensure all orders are dispatched on time
• Liaise with our suite of carriers regarding uplifts and successful delivery of consignments
• Oversee all spare parts requests and replacements
• Manage returns and refunds
• Manage 3rd party sales processing from order to delivery