CUSTOMER SERVICE TEAM MEMBER JOB DESCRIPTION

Are you an aspiring customer service team member looking for an exciting opportunity to do meaningful work that really makes a difference?
Are you looking for a company dedicated to providing career opportunities that will allow you to excel at your strengths? Then we want to hear from you! Apply for one of our exciting Customer Service opportunities today and start your career journey with a new role in a fast-growing company.

WHAT DO OUR CUSTOMER SERVICE TEAM MEMBERS DO?

The work you will do at Alertacall is meaningful and makes a real difference to our thousands of customers. Each day, we make contact with vulnerable people across the UK as part of our OKEachDay Service. We speak to these customers over the phone to confirm everything is okay with themselves and their property. You’ll be involved with a variety of tasks including talking to customers directly to confirm their safety, helping them report repairs and speaking to their housing officers and family members.
Our team strives to be Caring, Reliable, Passionate, Knowledgeable and Progressive. We are looking for team members who can demonstrate these values by providing excellent customer service to our vulnerable customers.

WHAT SKILLS DO I NEED TO BE ABLE TO DO THIS JOB ROLE?

• A clear and friendly telephone manner with the ability to make friendly and empathetic phone calls to older and vulnerable people.
• Excellent computer skills and a keen attention to detail when inputting customer data from all types of calls and voicemails.
• Great listening skills so that you can understand and act upon a customer’s needs.
• The ability to follow our priorities, processes and procedures, so we can ensure our customers are kept safe at all times.
• A strong desire to reassure and help.

THIS ROLE PAYS £10.75 PER HOUR. IF YOU ARE SUCCESSFUL IN YOUR APPLICATION, THIS WILL BE SUBJECT DBS CHECKS AND REFERENCES.

Job Type: Full-time
Pay: £12.33 per hour

Schedule:

• Weekend availability

Work Location: In perso